Best Customer Engagement (2026)
Verified deals on the customer engagement tools real teams actually use.
Top Customer Engagement deals
tawk.to
80 score
100% free live chat, ticketing, and knowledge-base software with unlimited agents and sites, monetized only through optional add-ons like branding removal and AI Assist.
ManyChat
74 score
Chat marketing automation for Instagram, WhatsApp, Messenger, and TikTok — capture leads, automate replies, and turn DMs and comments into sales.
Smartsupp
74 score
Live chat plus an AI shopping assistant for small e-commerce and service sites — with a genuine free plan.
Customer.io
73 score
Customer.io review: a developer-grade messaging platform for behavior-triggered campaigns across email, push, SMS, and in-app.
Verified 2mo ago
Get deal HelpDesk
70 score
Simple, AI-assisted email ticketing for support teams — from the makers of LiveChat.
Landbot
68 score
No-code chatbot builder for websites and WhatsApp — turn static forms into conversational flows that qualify leads while you sleep.
Outgrow
67 score
Build interactive quizzes, calculators, assessments, and polls — no code — to capture leads and boost engagement far beyond static content.
Verified 2mo ago
Get deal 
Canny
66 score
Canny turns scattered customer feedback into a prioritized roadmap your product team will actually use.
Verified 2mo ago
Get deal 
Plain
64 score
A modern, API-first helpdesk from ex-GitHub engineers — finally, a Zendesk alternative built for speed, not 2003.
Verified 2mo ago
Get deal Tidio
62 score
Live chat, the Lyro AI agent, and a shared helpdesk in one tool — answer customers instantly and automate routine support for ecommerce and small teams.
All Customer Engagement side-by-side
28 deals in Customer Engagement
Filter:
| Tool | Starts at | Highlights | Savings | Action |
|---|---|---|---|---|
| | $29/mo |
| 100% free core platform | View deal |
| | — |
| Free plan; Pro from ~$15/mo | View deal |
| | $17/mo |
| Free-forever plan (25 chats/mo) + 14-day trial on paid — Solo from $17/mo annually | View deal |
| Customer.io Customer.io review: a developer-grade messaging platform for behavior-triggered campaigns across email, push, SMS, and in-app. | — |
| Up to 20% off with annual billing | View deal |
| | $19/mo |
| 14-day free trial (no card) — Essential from $19/agent/mo billed annually | View deal |
| | $45/mo |
| Free Sandbox plan + 14-day full trial + official startup discount: 50% off monthly plans for 12 months (eligibility criteria apply, WhatsApp excluded) | View deal |
| Outgrow Build interactive quizzes, calculators, assessments, and polls — no code — to capture leads and boost engagement far beyond static content. | — |
| Free trial; paid from ~$22/mo | View deal |
| Canny Canny turns scattered customer feedback into a prioritized roadmap your product team will actually use. | — |
| — | View deal |
| Plain A modern, API-first helpdesk from ex-GitHub engineers — finally, a Zendesk alternative built for speed, not 2003. | — |
| — | View deal |
| | $29/mo |
| Free plan available | View deal |
 Pylon The modern B2B customer support platform — unify Slack, Teams, email and chat in one inbox, with AI agents and account-level health views. | — |
| Starter from $59/seat (annual) — multi-channel B2B support in one inbox | View deal |
 Crisp All-in-one customer messaging — live chat, shared inbox, chatbot, CRM, and helpdesk — with refreshingly flat pricing that doesn’t punish you for growing. | $45/mo |
| Free plan; paid from ~$45/mo (flat) | View deal |
 Intercom AI-first customer service platform built around Fin, the AI agent that resolves tickets autonomously. | $29/mo |
| — | View deal |
 Segment The Customer Data Platform that collects, cleans, and routes first-party customer data to 450+ tools from one set of tracking calls. | — |
| Free plan; paid from ~$120/mo | View deal |
 User.com Marketing automation, live chat, CRM, and knowledge base in one workspace | — |
| — | View deal |
 VWO Testing VWO Testing turns gut-feel redesigns into statistically sound experiments — without a single line of code. | — |
| Free trial available | View deal |
 Freshchat AI-powered customer messaging platform with live chat, chatbots, omnichannel inbox, and proactive engagement tools for modern support teams. | — |
| — | View deal |
 Salesforce The original cloud CRM — still the most complete customer platform, now stitched together with Slack, Tableau, and Einstein AI. | — |
| Free plan + free trial available | View deal |
 SleekFlow Omnichannel messaging platform — Official WhatsApp Business API, Instagram, SMS, web chat, AI flow builder, and a shared team inbox. | — |
| Free plan + extended trial on Pro AI / Premium AI via partner link | View deal |
 Trustpilot Verified reviews that shape buyer decisions and brand trust | — |
| — | View deal |
 Jebbit Jebbit builds no-code interactive quizzes, product finders, and guided experiences that capture zero-party data customers share willingly, now part of BlueConic. | — |
| Custom pricing; demo available | View deal |
 Braze Braze orchestrates real-time, cross-channel customer engagement across email, push, SMS, in-app, and WhatsApp, giving large brands one platform to personalize the entire lifecycle. | — |
| — | View deal |
 WebEngage WebEngage is a full-stack customer engagement and retention platform that unifies email, push, in-app, SMS, and WhatsApp with journey automation, built especially for consumer businesses. | — |
| — | View deal |
 Acquire A unified customer engagement platform with live chat, AI chatbots, secure cobrowsing, and video calling so support and sales teams resolve issues in real time. | — |
| — | View deal |
 Drift Conversational marketing and AI chat platform for B2B websites — now part of Salesloft and being sunset, with migration to a named successor. | — |
| — | View deal |
 Salesloft AI-powered revenue platform unifying sales engagement, cadences, conversation intelligence, deal management, and forecasting for B2B sales teams. | — |
| — | View deal |
 Crisp Startup Program Crisp's startup program gives early-stage teams discounted access to its all-in-one customer messaging and shared-inbox platform. | — |
| Discounted Crisp subscription (up to 12 months) for qualifying early-stage startups | View deal |
 Customer.io Startup Program Get up to 12 months of access to Customer.io's powerful customer engagement platform, designed to scale startup marketing efforts with essential automation and | — |
| $12,000 in credits | View deal |
No deals match the current filters.
Customer engagement tools drive in-product and lifecycle interactions — messaging, onboarding and campaigns that keep users active.
Product and growth teams use them to onboard, re-engage and retain customers across channels.
Compare on contact/MAU pricing, channel coverage, segmentation depth, and integrations.
Buying guide
How to choose
Choosing customer engagement software depends on which channels matter most to your audience and whether you need marketing automation, support, or in-product messaging capabilities. Many platforms overlap with CRM or helpdesk tools, so clarify your stack gaps before evaluating. Prioritize tools that unify customer data to avoid fragmented experiences.
- 01
Channel Coverage
Confirm the platform supports the channels your customers actually use—email, SMS, push notifications, in-app, web chat, or social—and whether native or via integrations. - 02
Segmentation and Automation
Look for behavior-based segmentation, triggered journeys, and A/B testing so you can deliver relevant messages at scale without manual campaign setup. - 03
Data Integration and Reporting
Check how the tool connects to your CRM, product analytics, and data warehouse. Unified customer profiles and attribution reporting are essential for measuring impact.
Pricing reality
Most customer engagement platforms price based on monthly active contacts or users, typically ranging from $50 to $1,000+ per month for small to mid-size teams. Enterprise tiers with advanced automation and governance often require annual contracts and custom quotes.
Frequently asked questions
It is a category of tools that help businesses communicate with customers across channels like email, in-app messaging, push, SMS, and chat, often including automation, segmentation, and analytics features.
CRMs focus on tracking customer relationships and sales pipelines, while engagement platforms focus on messaging, campaigns, and behavioral interactions. Many modern tools overlap or integrate closely with CRMs.
Marketing teams, customer success managers, product growth teams, and support leaders commonly use them to onboard, retain, and re-engage customers throughout the lifecycle.