Crisp
Customer Support Verified May 2026
Crisp deal: Free plan; paid from ~$45/mo (flat)
All-in-one customer messaging — live chat, shared inbox, chatbot, CRM, and helpdesk — with refreshingly flat pricing that doesn’t punish you for growing.
- Per-workspace pricing — 10 agents on Essentials at $95/mo versus $100+/agent on Intercom Pro
- Genuinely useful free plan — 2 agents, live chat, shared inbox, real integrations, and no time limit
- Omnichannel inbox unifies chat, email, WhatsApp, Instagram, and SMS in one interface on Essentials and above
- MagicReply AI drafts responses from your knowledge base, cutting first-reply time without Intercom-level spend
How Crisp scored 62/100
6 weighted criteria, each scored out of 10 and published with its reasoning. Featured placements never move a score.
Deal Strength
3.0 /10There's no exclusive coupon; the value is a genuinely useful free plan (a two-seat shared inbox and live chat) plus flat per-workspace pricing that doesn't punish you for adding agents. You can run a small support operation for free and scale without a per-seat bill spiking.
Value for Money
8.0 /10The flat, per-workspace model is Crisp's headline advantage: Mini at $45/month covers four seats, Essentials at $95 covers ten, and Plus at $295 covers twenty-plus — where per-seat rivals would charge multiples for the same headcount. Unlimited conversations mean cost doesn't balloon with volume; AI automation credits, however, are metered per tier.
Capability
8.0 /10One platform covers the customer-messaging stack: a live-chat widget, shared and omnichannel inbox (email, WhatsApp, Instagram, SMS), AI chatbots and workflow automation, a knowledge base, a lightweight CRM and, on higher tiers, ticketing and white-labeling with 100+ integrations. It's broad and category-competitive for SMBs, if lighter than heavyweight enterprise suites.
Time to Value
8.0 /10Getting live is quick — drop the chat widget on your site, invite your team and start handling conversations the same day, with no lengthy implementation. The free plan needs no card, so a team can validate the shared inbox and chat flow before paying, which keeps initial setup friction low.
Trust & Reliability
5.0 /10Crisp is an established messaging platform used by a large base of small and mid-sized businesses, supporting a solid baseline of trust. The score stays mid-range because it's a focused independent vendor rather than a large enterprise incumbent, and it publishes limited formal reliability detail such as a prominent uptime SLA.
Flexibility & Exit
5.0 /10Billing is flexible and low-commitment with a free tier and monthly options, and contact and conversation data can be exported. The practical lock-in is that chatbots, knowledge-base content and CRM records are built inside Crisp, so recreating those flows on another platform takes effort even though your core data can move.
Free plan; paid from ~$45/mo (flat)
Affiliate link — same price for you, and it never moves the score.
- Per-workspace pricing — 10 agents on Essentials at $95/mo versus $100+/agent on Intercom Pro
- Genuinely useful free plan — 2 agents, live chat, shared inbox, real integrations, and no time limit
- Omnichannel inbox unifies chat, email, WhatsApp, Instagram, and SMS in one interface on Essentials and above
- MagicReply AI drafts responses from your knowledge base, cutting first-reply time without Intercom-level spend
About Crisp
Quick answer
Crisp is an all-in-one customer messaging platform — live chat, a shared team inbox, chatbots, a CRM, a knowledge base/helpdesk, and campaigns — built for startups and SMBs. Its standout is flat pricing: simple monthly plans rather than the per-seat, usage-metered billing that makes Intercom expensive. There’s a free plan, with paid tiers from around $45/month for the whole team.
What is Crisp?
Crisp is a customer communication suite that combines the tools growing businesses use to talk to customers into one platform: a live chat widget for your website and app, a shared inbox that unifies chat, email, and social messages, chatbots and automation, a lightweight CRM, a knowledge base and helpdesk, and outbound campaigns.
Its real differentiator is commercial: while Intercom prices on seats and resolutions and can balloon as you grow, Crisp uses simple flat plans that include your whole team — so adding agents or volume doesn’t spike your bill. That makes it a favorite for startups and SMBs who want Intercom-style capability without Intercom-style invoices.
Key features
Live chat
A customizable website/app chat widget with co-browsing and file sharing.
Shared inbox
Unify chat, email, and social (Messenger, WhatsApp, Instagram) in one place.
Chatbot & automation
Build no-code bots and automations to deflect and route conversations.
CRM
A built-in contact database with customer context and history.
Knowledge base
A self-service help center to answer common questions.
Campaigns
Send targeted in-app and email messages to users.
Crisp pricing explained
How much does Crisp cost? Crisp has a free plan (2 seats, basic chat), then flat plans — Mini (~$45/mo), Essentials/Plus (~$95/mo), and higher — that include generous seat counts and the full toolset rather than charging per agent or per resolution. That flat model is the whole point: predictable cost as you scale. Compare a 5–10 agent team on Crisp versus Intercom and the savings are usually dramatic. Confirm current plan inclusions and seat counts at signup.
Crisp vs Intercom vs Tidio
| Tool | Best for | Pricing | Standout |
|---|---|---|---|
| Crisp | SMBs wanting value | Free + ~$45/mo flat | All-in-one, flat pricing |
| Intercom | Scaling support orgs | Per-seat + usage | Deepest features + AI (pricey) |
| Tidio | Small ecommerce | Free + from ~$29/mo | Simple chat + bots |
✓ Use it if you
- Want live chat, inbox, and helpdesk in one tool
- Are an SMB tired of per-seat/metered billing
- Want predictable, flat monthly costs
- Need multi-channel messaging (WhatsApp, social)
✗ Skip it if you
- Are a large support org needing Intercom’s depth/AI
- Only need a free basic chat widget (Tawk.to)
- Want the most advanced AI agent features
- Have very complex enterprise routing needs
Is Crisp worth it?
Is Crisp worth it? For startups and SMBs, yes — it bundles live chat, a shared multi-channel inbox, chatbots, a CRM, and a helpdesk into one tool, and its flat pricing means a growing team isn’t penalized the way per-seat, usage-metered platforms like Intercom penalize scale. The trade-off is ceiling: the largest support organizations may eventually want Intercom’s deeper AI and enterprise features. But for the vast majority of small and mid-sized teams who want capable customer messaging without unpredictable invoices, Crisp is an excellent, high-value choice.
What's included
- Live chat widget with real-time visitor monitoring and proactive message triggers
- Shared inbox aggregating conversations from email, chat, Messenger, WhatsApp, and Twitter
- Chatbot builder for automated lead qualification and FAQ handling
- Helpdesk with knowledge base articles and self-service widget
- CRM with contact history, segmentation, and deal pipeline
- Co-browsing for agent-assisted session sharing without extra software
- Status page integration for proactively communicating incidents
- Team inbox with assignment, tagging, internal notes, and SLA tracking
- SaaSTweaks-verified affiliate deal
- Vendor-direct activation flow with editorial pros + cons review
Crisp pricing
Verified May 2026. Vendor's published rates at the time we checked — always confirm at checkout.
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | Live chat widget · Shared inbox · Mobile apps · Contact forms · Basic integrations |
| Mini | $45/workspace/mo | Email inbox · Chat triggers and shortcuts · Custom email domain · AI Credits (~90 automated conversations) |
| Essentials | $95/workspace/mo | Omnichannel inbox (WhatsApp, Instagram, SMS) · Workflow automation · Knowledge base · Analytics and routing rules · AI Credits (~450 automated conversations) |
| Plus | $295/workspace/mo | Unlimited automations · 100+ integrations · Advanced analytics · Ticketing system · White-labelling · AI Credits (~1,350 automated conversations) |
| Enterprise | Custom | Dedicated onboarding · Custom SLAs · Custom features · Priority support |
How to claim it
4 steps. The last one is the part most people skip.
- 1
Open Crisp through the link on this page
It carries our referral tag. The price you pay is identical either way, and it never changes the score on this page.
- 2
Pick the plan that matches your usage
This offer applies automatically through the link — there is no code to enter.
- 3
Confirm the discount before you pay
The order summary should show the reduced amount. If it does not, stop and tell us — we re-test listings that stop working.
- 4
Check what happens at renewal
Note the renewal date and the rate it reverts to, so the second invoice is not a surprise. Annual plans are usually cheaper per month but harder to exit.
Where Crisp wins and loses
What works
- Per-workspace pricing — 10 agents on Essentials at $95/mo versus $100+/agent on Intercom Pro
- Genuinely useful free plan — 2 agents, live chat, shared inbox, real integrations, and no time limit
- Omnichannel inbox unifies chat, email, WhatsApp, Instagram, and SMS in one interface on Essentials and above
- MagicReply AI drafts responses from your knowledge base, cutting first-reply time without Intercom-level spend
- Fast, polished web and mobile apps — agents appreciate the clean UX across long support shifts
What doesn't
- Per-workspace advantage erodes for multi-product teams — each brand or sub-product requires its own workspace
- AI deflection trails Intercom Fin and Ada for complex multi-step automation workflows
- Reporting is functional but not deep — custom dashboards and cohort analysis require exporting data
- Knowledge base article editor lacks the flexibility of dedicated tools like HelpDocs or Document360
The bottom line
Crisp bundles live chat, a shared inbox, chatbot, CRM and helpdesk into one tidy platform priced flat per workspace — not per seat — which makes it a standout value for growing support teams. Reliability signals and AI-credit caps keep it just shy of top marks, but for most SMBs it's a clear buy.
Crisp prices flat per workspace, not per seat: a free plan (2 seats), Mini at $45/month (4 seats), Essentials at $95/month (10 seats) and Plus at $295/month (20+ seats), plus custom Enterprise. Each tier includes a set allowance of AI automation credits, and adding agents within a plan's seat count doesn't raise the price.
Yes. Crisp's free plan is free forever and includes a two-seat shared inbox and the live-chat widget with unlimited conversations — enough for a solo founder or a very small team to run basic support. Paid tiers add seats, omnichannel messaging, AI chatbots, ticketing and integrations.
Crisp charges a flat fee per workspace rather than per agent, so a ten-person team on Essentials pays one $95/month price instead of ten seat licenses. Combined with unlimited conversations, that keeps costs predictable as both your team and your ticket volume grow — a meaningful saving versus per-seat helpdesks at scale.
Crisp combines a live-chat widget, a shared and omnichannel inbox (email, WhatsApp, Instagram, SMS and more), AI chatbots and automation, a knowledge base, a lightweight CRM, and on higher tiers a ticketing system and white-labeling, with 100+ integrations. It aims to replace several separate support tools with one workspace.
Crisp is simpler and much cheaper for small teams thanks to flat per-workspace pricing, while Intercom and Zendesk offer deeper automation, reporting and enterprise features at a higher, usually per-seat cost. Choose Crisp for affordable all-in-one messaging; choose the incumbents when you need heavy-duty workflows and enterprise scale.
Two things: AI automation is metered by credits that vary per tier, so heavy chatbot use can require a higher plan, and as a focused SMB vendor its analytics and enterprise controls are lighter than Zendesk or Intercom. Formal reliability guarantees like a published uptime SLA are also more limited.
