Turn browsers into buyers
Watch shopper sessions and jump into chat at the moment of hesitation to lift conversion.
Smartsupp
Customer Support
Verified CUSTOMER SUPPORT
Smartsupp deal: Free-forever plan (25 chats/mo) + 14-day trial on paid — Solo from $17/mo annually
Live chat plus an AI shopping assistant for small e-commerce and service sites — with a genuine free plan.
- Chat plus visitor recordings
- Built for e-commerce
- Capable AI chatbot
- Unlimited agents on free
SaaSTweaks Score
74/100Solid — with caveats★★★★★
Smartsupp offers a strong extended trial and free plan with solid e-commerce capabilities, though AI is an extra cost and reliability evidence is limited.
- Deal Strength8.0/10
Extended free trial (14-day trial on paid plans) plus a free-forever plan (25 chats/month) verified in editorial summary.
- Value for Money7.0/10
Paid plans start at $17/month annually; free plan offers unlimited agents but capped chats; editorial summary notes 'value for money 8.0' and 'free plan value 7.0', but Mira AI is a separate add-on costing extra.
- Capability8.0/10
Editorial summary describes live chat, visitor recordings, rule-based chatbots, e-commerce integrations, mobile apps, and Mira AI chatbot (add-on) as a solid e-commerce chat tool with visitor recordings and capable AI.
- Time to Value8.0/10
Editorial summary states 'Ease of use 8.5'; free plan and trial allow quick setup; unlimited agents even on free plan suggests low barrier to initial use.
- Trust & Reliability5.0/10
No scraped site evidence or review counts provided; editorial summary offers positive ratings but lacks uptime/SLA or support details; score conservatively due to thin evidence.
- Flexibility & Exit7.0/10
Free plan available; pricing tiers include annual billing but no mention of cancellation lock-in; editorial summary does not specify data export details, but typical chat tools offer basic export.
Scored 2026-07-06 · How we score →
About Smartsupp
Quick answer: Smartsupp is a live chat and chatbot platform built for online stores, combining real-time chat, visitor recordings, and the Mira AI chatbot. It is best for e-commerce brands that want sales context and AI-assisted support in one tool. There is a free plan; paid plans start around 20 dollars per month, with Mira AI as a separate add-on.
- What it is: Live chat plus chatbot and visitor recording for online stores.
- Best for: E-commerce brands that want chat with behavioral context.
- Standout: Visitor session recordings paired with chat and Mira AI.
- Pricing: Free plan; paid from about 20 dollars/month; Mira AI add-on extra.
- Rivals: Tidio, Crisp, tawk.to.
What is Smartsupp?
Smartsupp is a customer messaging platform aimed squarely at online stores. Alongside standard live chat, it offers visitor session recordings, so you can watch how shoppers actually navigate your site and step in at the right moment. That blend of conversation and behavioral context is its signature: instead of chatting blind, agents can see where customers hesitate and tailor their help, which can lift conversion on product and checkout pages.
On the automation side, Smartsupp offers Mira, an AI chatbot that can answer customer questions around the clock and resolve a large share of routine inquiries without an agent. Mira is positioned as an autonomous assistant trained on your content, and it is priced as a separate add-on rather than bundled into the base plans. Combined with chatbots, a shared inbox, and integrations with common e-commerce platforms, Smartsupp gives smaller retailers a way to offer responsive, partly automated support.
Key features
Live chat
Real-time chat with website visitors, with unlimited agents even on the free plan.
Visitor recordings
Watch session recordings to see how shoppers browse and where they drop off.
Mira AI chatbot (add-on)
An autonomous AI assistant that answers questions 24/7 and resolves routine inquiries, priced separately.
Chatbots and automations
Build rule-based chatbots to capture leads and route conversations automatically.
E-commerce integrations
Connects with popular store platforms to bring product and order context into chat.
Mobile apps and inbox
A shared inbox plus mobile apps keep agents responsive across conversations and devices.
Smartsupp pricing explained
Smartsupp has a free plan that includes live chat with unlimited agents but caps you to a small number of conversations per month, which suits very low-volume sites or trialing the product. Paid plans lift those limits and add features: Standard starts around 20 dollars per month and Pro around 30 dollars per month on annual billing, with an Ultimate tier for higher volume. The Mira AI chatbot is a separate add-on, starting around 16 dollars per month annually, so budget for it if AI resolution is a priority. Confirm current pricing at signup.
Free
Live chat, unlimited agents, capped conversations
~$20
Standard per month, higher limits
~$30
Pro per month, more features
+$16
Mira AI chatbot add-on (separate)
Smartsupp vs Tidio vs tawk.to
| Tool | Best for | Pricing | Standout |
|---|---|---|---|
| Smartsupp | E-commerce stores wanting chat plus behavior data | Free; paid from ~$20/mo | Visitor recordings alongside chat |
| Tidio | Shopify and small e-commerce stores | Free tier; paid plans scale up | Lyro AI chatbot and e-commerce focus |
| tawk.to | Teams that want full-featured free chat | Free core; add-ons from ~$29/mo | Unlimited agents and chats at no cost |
✓ Use it if you
- Run an online store and want chat with context
- Value visitor recordings to understand behavior
- Want an AI chatbot to deflect routine questions
- Need e-commerce platform integrations
✗ Skip it if you
- Need a high free conversation allowance
- Want AI included rather than as a paid add-on
- Run a non-commerce site with simple chat needs
- Prefer a fully free unlimited tool like tawk.to
✓ Verified · 2026
Smartsupp — live chat plus recordings for online stores
Start free, watch how shoppers behave, and add Mira AI when you want round-the-clock automation.
Get started with Smartsupp →Is Smartsupp worth it?
Smartsupp is worth it for e-commerce brands that want live chat enriched with real behavioral context. Visitor recordings are a genuinely useful differentiator for understanding why shoppers hesitate, and the Mira AI chatbot can offload routine questions. The honest caveats are the tightly capped free plan and the fact that the best AI features are a separate add-on. If you sell online and value context-rich support, it earns a buy; if you just need basic unlimited chat, a free-first tool may fit better.
Capabilities
- • Live chat with unlimited agents
- • Visitor session recordings
- • Mira AI chatbot (add-on)
- • Rule-based chatbots and automations
- • E-commerce platform integrations
- • Shared inbox
- • Mobile apps for iOS and Android
- • Lead capture and routing
What's included
What SaaSTweaks members actually get with Smartsupp.
Automate the routine questions
Use Mira AI and chatbots to deflect common inquiries so agents focus on high-value chats.
Add context to every conversation
Combine recordings, integrations, and chat history to give customers faster, informed help.
How to claim
-
Click claim
Hit the button on this page — opens the partner site in a new tab.
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Sign up through the partner link
No code needed — the offer applies automatically when you register through our Smartsupp link.
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Offer applies automatically
No surcharge to you — verified by the SaaSTweaks Deal Desk, not the vendor.
Frequently asked
Does Smartsupp have a free plan?
Yes. The free plan includes live chat with unlimited agents but caps you to a small number of conversations per month, suitable for low-volume sites or trials.
How much does Smartsupp cost?
Paid plans start around 20 dollars per month for Standard and roughly 30 dollars for Pro on annual billing, with an Ultimate tier for higher volume. Confirm current pricing at signup.
Is the Mira AI chatbot included?
No. Mira AI is a separate add-on, starting around 16 dollars per month on annual billing, so budget for it separately if AI resolution matters.
What makes Smartsupp different?
Its visitor session recordings let you see how shoppers browse your site and engage at the right moment, pairing conversation with behavioral context, which suits online stores.
How does Smartsupp compare to Tidio?
Both target e-commerce, but Smartsupp emphasizes visitor recordings for behavioral context, while Tidio leans on its Lyro AI chatbot and tight Shopify integration. Pick based on which strength matters more.
SaaSTweaks members
Ready to claim the Smartsupp deal?
What you get Free-forever plan (25 chats/mo) + 14-day trial on paid — Solo from $17/mo annually
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User reviews
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