Smartsupp
Customer Support
Smartsupp deal: Free-forever plan (25 chats/mo) + 14-day trial on paid — Solo from $17/mo annually
Live chat plus an AI shopping assistant for small e-commerce and service sites — with a genuine free plan.
- Chat plus visitor recordings
- Built for e-commerce
- Capable AI chatbot
- Unlimited agents on free
How Smartsupp scored 74/100
6 weighted criteria, each scored out of 10 and published with its reasoning. Featured placements never move a score.
Deal Strength
8.0 /10Smartsupp's pull is its genuinely free-forever plan: live chat with 25 conversations a month at no cost and no card required. There is no exclusive coupon here, so the value is that free tier plus a 14-day trial on every paid plan, which is more room to test than most live chat software offers.
Value for Money
7.0 /10At $17/month billed annually, the Solo plan undercuts most paid live chat software while still bundling visitor recordings and unlimited conversations. The catch is the Mira AI chatbot: it is a separate add-on from $16/month, so adding true autonomous AI resolution can roughly double the monthly bill.
Capability
8.0 /10Smartsupp pairs live chat with session recordings that replay how shoppers move through a store, a level of behavioral context most chat tools skip. Rule-based chatbots, the Mira AI shopping assistant, mobile apps and e-commerce integrations round it out. It runs deep for small online stores, lighter on enterprise routing and analytics.
Time to Value
8.0 /10Setup is fast: paste one snippet and the chat widget is live in minutes with no developer needed. The free plan and 14-day trial let you start real conversations the same day, and the iOS and Android apps mean the first customer chat can happen before configuration is even finished.
Trust & Reliability
5.0 /10Smartsupp earns strong user reviews and has served small online stores, many across Europe, for over a decade, so day-to-day reliability rarely surfaces as a complaint. It lands mid-pack here mainly because, as a smaller SMB-focused vendor, it publishes no uptime SLA or enterprise security certifications the way larger rivals do.
Flexibility & Exit
7.0 /10Billing is flexible: pay monthly or save with annual, and downgrade to the free plan instead of cancelling outright, with no long-term contract locking you in. API access and data export sit on the higher Ultimate tier, so teams on cheaper plans have thinner options for moving chat history elsewhere.
Free-forever plan (25 chats/mo) + 14-day trial on paid — Solo from $17/mo annually
Affiliate link — same price for you, and it never moves the score.
- Chat plus visitor recordings
- Built for e-commerce
- Capable AI chatbot
- Unlimited agents on free
About Smartsupp
Quick answer
Smartsupp is a live chat and chatbot platform built for online stores, combining real-time chat, visitor recordings, and the Mira AI chatbot. It is best for e-commerce brands that want sales context and AI-assisted support in one tool. There is a free plan; paid plans start around 20 dollars per month, with Mira AI as a separate add-on.
What is Smartsupp?
Smartsupp is a customer messaging platform aimed squarely at online stores. Alongside standard live chat, it offers visitor session recordings, so you can watch how shoppers actually navigate your site and step in at the right moment. That blend of conversation and behavioral context is its signature: instead of chatting blind, agents can see where customers hesitate and tailor their help, which can lift conversion on product and checkout pages.
On the automation side, Smartsupp offers Mira, an AI chatbot that can answer customer questions around the clock and resolve a large share of routine inquiries without an agent. Mira is positioned as an autonomous assistant trained on your content, and it is priced as a separate add-on rather than bundled into the base plans. Combined with chatbots, a shared inbox, and integrations with common e-commerce platforms, Smartsupp gives smaller retailers a way to offer responsive, partly automated support.
Key features
Live chat
Real-time chat with website visitors, with unlimited agents even on the free plan.
Visitor recordings
Watch session recordings to see how shoppers browse and where they drop off.
Mira AI chatbot (add-on)
An autonomous AI assistant that answers questions 24/7 and resolves routine inquiries, priced separately.
Chatbots and automations
Build rule-based chatbots to capture leads and route conversations automatically.
E-commerce integrations
Connects with popular store platforms to bring product and order context into chat.
Mobile apps and inbox
A shared inbox plus mobile apps keep agents responsive across conversations and devices.
Smartsupp pricing explained
Smartsupp has a free plan that includes live chat with unlimited agents but caps you to a small number of conversations per month, which suits very low-volume sites or trialing the product. Paid plans lift those limits and add features: Standard starts around 20 dollars per month and Pro around 30 dollars per month on annual billing, with an Ultimate tier for higher volume. The Mira AI chatbot is a separate add-on, starting around 16 dollars per month annually, so budget for it if AI resolution is a priority. Confirm current pricing at signup.
Smartsupp vs Tidio vs tawk.to
| Tool | Best for | Pricing | Standout |
|---|---|---|---|
| Smartsupp | E-commerce stores wanting chat plus behavior data | Free; paid from ~$20/mo | Visitor recordings alongside chat |
| Tidio | Shopify and small e-commerce stores | Free tier; paid plans scale up | Lyro AI chatbot and e-commerce focus |
| tawk.to | Teams that want full-featured free chat | Free core; add-ons from ~$29/mo | Unlimited agents and chats at no cost |
✓ Use it if you
- Run an online store and want chat with context
- Value visitor recordings to understand behavior
- Want an AI chatbot to deflect routine questions
- Need e-commerce platform integrations
✗ Skip it if you
- Need a high free conversation allowance
- Want AI included rather than as a paid add-on
- Run a non-commerce site with simple chat needs
- Prefer a fully free unlimited tool like tawk.to
Is Smartsupp worth it?
Smartsupp is worth it for e-commerce brands that want live chat enriched with real behavioral context. Visitor recordings are a genuinely useful differentiator for understanding why shoppers hesitate, and the Mira AI chatbot can offload routine questions. The honest caveats are the tightly capped free plan and the fact that the best AI features are a separate add-on. If you sell online and value context-rich support, it earns a buy; if you just need basic unlimited chat, a free-first tool may fit better.
What's included
- Live chat with unlimited agents
- Visitor session recordings
- Mira AI chatbot (add-on)
- Rule-based chatbots and automations
- E-commerce platform integrations
- Shared inbox
- Mobile apps for iOS and Android
- Lead capture and routing
Smartsupp pricing
Vendor's published rates at the time we checked — always confirm at checkout.
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 25 chats/mo, 1 operator |
| Solo | $17/mo | billed annually ($24 monthly), unlimited chats |
| Plus | $25/mo | billed annually ($35 monthly), 3 operators |
| Expert | $83/mo | billed annually, 5+ operators |
How to claim it
4 steps. The last one is the part most people skip.
- 1
Open Smartsupp through the link on this page
It carries our referral tag. The price you pay is identical either way, and it never changes the score on this page.
- 2
Pick the plan that matches your usage
This offer applies automatically through the link — there is no code to enter.
- 3
Confirm the discount before you pay
The order summary should show the reduced amount. If it does not, stop and tell us — we re-test listings that stop working.
- 4
Check what happens at renewal
Note the renewal date and the rate it reverts to, so the second invoice is not a surprise. Annual plans are usually cheaper per month but harder to exit.
Where Smartsupp wins and loses
What works
- Chat plus visitor recordings
- Built for e-commerce
- Capable AI chatbot
- Unlimited agents on free
What doesn't
- Tight free conversation cap
- Mira AI is a separate add-on
- Less generous than free-first rivals
The bottom line
Smartsupp is one of the best-value live chat tools for small e-commerce: a genuine free-forever plan, session recordings most rivals charge extra for, and Solo pricing from $17/month. The Mira AI chatbot costing extra and a feature set built for SMBs rather than large teams keep it from the top tier, but for a growing online store it is a confident Buy.
Yes. Smartsupp offers a genuinely free-forever plan with live chat, one operator and 25 conversations a month, no credit card required. It is a real product tier rather than a time-limited trial, which suits low-traffic stores or anyone testing live chat software. Every paid plan also adds a separate 14-day free trial on top.
Smartsupp's Solo plan starts at $17/month billed annually (or $24 monthly) with unlimited conversations for one operator. The Plus plan runs $25/month annually for three operators and automated workflows, Expert is $83/month, and the Ultimate tier starts around $280/month with API access and data exports. A free-forever plan sits below all of them.
No. Smartsupp's Mira AI shopping assistant is a separate add-on, starting at $16/month annually for 100 AI conversations on a single website. The base plans include human live chat, rule-based chatbots and AI reply assists, but full autonomous AI resolution costs extra, so budget for it if hands-off answers matter to your store.
Smartsupp's standout is visitor session recordings: you can replay exactly how a shopper moved through your store, where they hesitated, and where they dropped off. Paired with live chat and behavior tracking, that context helps small e-commerce teams fix leaky product pages and time chat prompts, something most live chat software leaves to a separate analytics tool.
Both Smartsupp and Tidio are affordable live chat tools built for e-commerce, but they lead with different strengths. Smartsupp emphasizes visitor session recordings for behavioral context, while Tidio pushes its Lyro AI chatbot and deep Shopify integration. Choose Smartsupp if replaying shopper behavior matters most; choose Tidio if automated AI resolution is the higher priority.
For small online stores, Smartsupp is worth it: few live chat tools combine a real free plan, visitor session recordings and $17/month entry pricing. Its main trade-offs are the Mira AI chatbot costing extra and a feature set aimed at SMBs rather than large support teams. Bigger operations needing advanced routing or strict SLAs may outgrow it.
