Unified customer communication hub with co-browse, video and AI chatbots
Acquire is a customer engagement platform built around the idea that hard tickets are solved faster when an agent can see what the customer sees. We picked it because the co-browse and screen-share features are genuinely tier-leading for finance, healthtech and complex SaaS support, where "let me share my screen" is half the resolution path. The trade-off is that you pay quote-based pricing and the cheapest tier strips out the features that justified the look in the first place.
You drop a snippet on your site or app and Acquire surfaces a chat widget that can escalate to live video, voice, co-browse or screen share without the customer downloading anything. Agents work from a unified inbox that pulls in chat, email, SMS and social channels. The co-browse session is the headline feature: the agent sees the live page, can highlight elements, scroll on behalf of the customer or take control with permission. Chatbots handle Tier 1 deflection, with handover to humans on intent or sentiment triggers.
For regulated buyers, Acquire publishes SOC 2 and HIPAA controls and supports field-level masking so agents never see card numbers or PHI in the co-browse stream.
Acquire does not publish a price list. The starting tier covers the unified inbox and chat at roughly $25/agent/month, but co-browse, video, screen share, the chatbot builder and AI summaries each push you to higher tiers or quote-based bundles. Realistic mid-market pricing lands closer to $90–$150/agent/month once you turn on the features that pulled you in. Annual contracts are standard; budget the all-in cost honestly before the demo.
| Tool | Strength | Weakness vs Acquire |
|---|---|---|
| Acquire | Co-browse + video + chat in one stack | — |
| Intercom | Better self-serve product UX, deeper bot platform | No native co-browse, video is via integration |
| Zendesk + Glance | Mature ticketing plus Glance for co-browse | Two bills, two integrations, two SLAs |
| LiveAgent | Cheaper unified inbox | No live co-browse or screen share |
Buy if you support customers through a complex web app or onboarding flow, your reps already say "let me share my screen" daily, and a 2-minute resolution beats a 10-minute back-and-forth ticket. Acquire is built for that conversation.
Skip if you run a high-volume Tier 1 support operation where the cost per ticket needs to be near zero, or you only need a chat widget and a help-centre. Acquire's strengths are wasted at that profile and the price is hard to justify.
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A 5-person support team at a B2B SaaS company fields questions across email, chat, and Twitter. Acquire's unified inbox and collision detection cut response time from 4 hours to 45 minutes. The team lead uses routing rules to send refund requests to billing and API issues to engineering, freeing up generalists to handle onboarding questions.
A 12-person digital agency manages 30+ client accounts, each with their own Slack channel, email thread, and WhatsApp group. Acquire consolidates all inbound requests into one inbox tagged by client. Account managers no longer miss Slack messages buried under project updates, and clients see faster first replies.
A founder juggling product, sales, and support uses Acquire to batch customer replies in 30-minute blocks instead of context-switching all day. Canned responses for onboarding questions and billing issues cut support time by half. As the team grows, adding agents takes minutes—no platform migration needed.
Quarterly access to product leadership.
Bonus credits redeemable on partner tooling.
We re-verify the offer every quarter so it never goes stale.
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Check your investor or accelerator benefits portal for the Acquire partner code. Y Combinator, Sequoia, and most Tier 1 VCs have codes available.
Renewals stay at the same rate — verified by us, not the vendor.
| Feature | Acquire |
|---|---|
| Free trial | 14 days |
| Cheapest paid plan | $0/mo |
| Annual discount | Up to 25% |
| Refund window | 30 days |
| Setup time | < 1 hour |
| Best for | Founders |
“Best for products where screen-sharing support is business-critical”
“Unified channel view simplifies agent workflow significantly”
“Co-browse feature is a complete game-changer for technical support”
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