Guide customers through the screen
Use secure cobrowsing to walk customers through forms or fix issues directly, cutting back-and-forth on complex tickets.
Acquire
Customer Support
Verified CUSTOMER SUPPORT
Acquire deal: Exclusive Acquire access
A unified customer engagement platform with live chat, AI chatbots, secure cobrowsing, and video calling so support and sales teams resolve issues in real time.
- Secure cobrowsing
- All channels in one view
- Built for high-touch help
- Integrates with your stack
SaaSTweaks Score
45/100Situational★★★★★
A capable platform for complex support with strong co-browse features, but custom pricing with annual contracts and no clear discount limits its deal appeal.
- Deal Strength3.0/10
VERIFIED DEAL MECHANIC is 'verified deal' but SAVINGS CLAIM is 'none' and DISCOUNT TYPE is 'verified_pricing' with no coupon. Editorial summary states pricing is custom quote and the 'deal' is a link to a marketplace (NachoNacho), which is access-only. No verified public discount is provided.
- Value for Money3.0/10
Editorial summary states pricing is custom quote, starting around $25/agent/month for basic chat but realistic mid-market pricing with core features (co-browse, video) is $90–$150/agent/month. Summary notes features that justify the tool escalate price quickly, and price is hard to justify for high-volume Tier 1 support, indicating it is pricey versus peers for the full capability.
- Capability8.0/10
Editorial summary states it is a customer engagement platform with tier-leading co-browse and screen-share features for complex support, unified inbox for chat, email, SMS, social, chatbots for deflection, and supports SOC 2/HIPAA with field-level masking. Pricing page shows features like chat, video (1-way/2-way), workflows, reporting, and data import/export. Summary notes it is built for complex web app support, indicating broad features with few gaps.
- Time to Value5.0/10
Editorial summary states 'drop a snippet on your site or app' to start, suggesting setup is straightforward. However, pricing is custom quote and requires demo/trial, and features are tiered, which may require configuration. No evidence of instant or hours-long setup; 'days to value' is a reasonable interpolation.
- Trust & Reliability5.0/10
Editorial summary mentions SOC 2 and HIPAA controls, indicating security/compliance efforts. No uptime/SLA, support quality, or review consensus data with counts is provided in inputs. Evidence is thin but generally positive from published compliance; scoring conservatively.
- Flexibility & Exit3.0/10
Editorial summary states 'Annual contracts are standard.' Pricing page shows 'Contact us' for quotes, indicating custom enterprise terms. No information on cancellation ease or data export beyond import/export feature listed. Evidence points to annual lock-in and likely awkward export process.
Scored 2026-06-06 · How we score →
About Acquire
Quick answer: Acquire is a customer engagement platform that combines live chat, AI chatbots, secure cobrowsing, and video and voice calling in one unified agent view. It is aimed at support and sales teams that handle complex, high-touch conversations where seeing the customer's screen or jumping to video speeds resolution. Pricing is not publicly listed and is quote-based, so confirm at signup.
- What it is: Unified customer engagement suite: live chat, chatbots, cobrowsing, and video/voice in one view.
- Best for: Support and sales teams handling complex, high-touch interactions that benefit from cobrowsing and video.
- Standout: Secure cobrowsing lets agents guide customers through a screen without a separate tool.
- Pricing: Not published; quote-based by team size and channels (confirm at signup).
- Rivals: Intercom, Zendesk, Freshworks (Freshdesk/Freshchat).
What is Acquire?
Acquire is a unified customer engagement platform that brings live chat, AI chatbots, secure cobrowsing, and video and voice calling into a single agent interface. The idea is to give support and sales teams every digital channel in one place so they can move fluidly from a chat message to a screen-share or a video call without switching tools — useful when a conversation is too complex to resolve over text alone, such as onboarding, troubleshooting, or guided selling.
Cobrowsing is Acquire's signature capability: an agent can see and securely interact with the customer's browser session to walk them through a form or fix a problem, with controls to keep sensitive fields private. Combined with chatbots that handle the predictable questions and a shared view of the customer's context, the platform is positioned for teams whose value comes from high-touch, real-time help rather than ticket deflection alone. Acquire is an independently operating company, and its pricing is handled through sales rather than a public price page.
Key features
Live chat
Real-time on-site chat with a unified inbox so agents see the full customer conversation and context.
Secure cobrowsing
Agents view and interact with a customer's browser session to guide them, with masking for sensitive fields.
AI chatbots
Automate routine questions and route or escalate to a human when a conversation needs one.
Video and voice calling
Escalate from chat to a video or voice call inside the same session for complex issues.
Unified agent view
All channels and customer context in one workspace so agents do not hop between tools.
Integrations
Connect CRMs and helpdesk tools so conversations and context flow into your existing stack.
Acquire pricing
Acquire does not publish standard pricing on its site; plans are configured through a sales conversation based on team size, the channels you need (chat, cobrowsing, video, voice), and add-ons. Because cobrowsing and video are premium real-time features, the total is usually higher than a chat-only tool. There is no public free tier advertised, so the practical step is to request a quote and a demo, then compare the configured cost against transparently priced rivals. Always confirm pricing, contract length, and what is included at signup.
Quote
Pricing configured by sales
All-in-one
Chat, cobrowse, video, voice in one view
Cobrowse
Signature secure screen-guidance feature
Demo
Evaluate via a guided demo before buying
Acquire vs Intercom vs Zendesk
| Tool | Best for | Pricing | Standout |
|---|---|---|---|
| Acquire | Teams needing real-time cobrowsing and video | Quote-based | Secure cobrowsing inside a unified agent view |
| Intercom | Product-led teams wanting AI-first support and messaging | Published, usage-based tiers | Fin AI agent and proactive messaging |
| Zendesk | Larger support orgs wanting a mature helpdesk | Published per-agent tiers | Deep ticketing and reporting ecosystem |
✓ Use it if you
- Handle complex conversations that benefit from cobrowsing or video
- Want chat, bots, cobrowse, and calling in one agent view
- Do guided selling or hands-on onboarding
- Are comfortable buying through a sales process
✗ Skip it if you
- Just need basic live chat at a transparent price
- Want a large, mature integration ecosystem
- Need to self-serve sign up and start free
Is Acquire worth it?
Acquire is worth a close look for support and sales teams whose value comes from real-time, high-touch help — its secure cobrowsing and in-session video are genuinely useful and not standard in every chat tool. The trade-offs are the opaque, quote-based pricing and a smaller ecosystem than Intercom or Zendesk, which can matter if you rely on a deep marketplace of integrations. Request a demo, scope exactly which channels you need, and price the configuration against transparently tiered rivals before committing.
Capabilities
- • Live chat with a unified inbox
- • Secure cobrowsing with field masking
- • AI chatbots for routine questions
- • In-session video and voice calling
- • Unified agent workspace across channels
- • Customer context and conversation history
- • CRM and helpdesk integrations
- • Routing and human escalation
What's included
What SaaSTweaks members actually get with Acquire.
Sell with video and cobrowse
Escalate a chat into a video or guided session to demo, answer objections, and close higher-intent prospects in real time.
Hands-on activation
Help new customers complete setup live, reducing drop-off during the critical first-use moments.
How to claim
-
Click claim
Hit the button on this page — opens the partner site in a new tab.
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Sign up through the partner link
No code needed — the offer applies automatically when you register through our Acquire link.
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Offer applies automatically
No surcharge to you — verified by the SaaSTweaks Deal Desk, not the vendor.
Frequently asked
What does Acquire do?
Acquire is a unified customer engagement platform combining live chat, AI chatbots, secure cobrowsing, and video and voice calling in one agent view for support and sales teams.
What is cobrowsing in Acquire?
Cobrowsing lets an agent view and securely interact with a customer's browser session to guide them through a task, with sensitive fields masked for privacy.
How much does Acquire cost?
Acquire does not publish pricing. Plans are configured through sales based on team size, channels, and add-ons, so request a quote and demo to learn your cost.
How does Acquire compare to Intercom?
Acquire emphasizes real-time cobrowsing and in-session video for high-touch help, while Intercom is an AI-first messaging and support platform with published, usage-based pricing and a large ecosystem.
Is Acquire still an independent company?
Yes. Acquire operates independently and focuses on real-time customer engagement across chat, cobrowsing, and video.
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