Acquire
Customer Support Verified May 2026
A unified customer engagement platform with live chat, AI chatbots, secure cobrowsing, and video calling so support and sales teams resolve issues in real time.
- Secure cobrowsing
- All channels in one view
- Built for high-touch help
- Integrates with your stack
How Acquire scored 45/100
6 weighted criteria, each scored out of 10 and published with its reasoning. Featured placements never move a score.
Deal Strength
3.0 /10The 'deal' is a link into the NachoNacho marketplace and pricing is still a custom quote, so there is no verified public discount here — no coupon, and no published saving on what you pay.
Value for Money
3.0 /10Basic chat starts around $25/agent/month, but the features that justify Acquire — co-browse and video — push realistic mid-market pricing to $90–$150/agent/month. That is pricey versus peers and hard to justify for high-volume Tier 1 support.
Capability
8.0 /10Co-browse and screen-share lead the tier, alongside a unified inbox for chat, email, SMS and social, deflection chatbots, 1-way and 2-way video, workflows, reporting and data import/export. SOC 2 and HIPAA controls with field-level masking cover regulated support.
Time to Value
5.0 /10You drop a snippet on your site or app to get going, which is straightforward. But pricing runs through a demo and features are tiered, so configuring co-browse and routing properly takes days rather than an afternoon.
Trust & Reliability
5.0 /10Acquire maintains SOC 2 and HIPAA controls, which matters if you handle regulated data. It publishes no uptime SLA, support metrics or review counts, so that compliance paperwork is the only hard evidence you can check.
Flexibility & Exit
3.0 /10Annual contracts are standard and quotes come through 'Contact us', so terms are bespoke. Data import and export is a listed feature, but nothing is published about cancelling early — get the exit terms in writing.
About Acquire
Quick answer
Acquire is a customer engagement platform that combines live chat, AI chatbots, secure cobrowsing, and video and voice calling in one unified agent view. It is aimed at support and sales teams that handle complex, high-touch conversations where seeing the customer's screen or jumping to video speeds resolution. Pricing is not publicly listed and is quote-based, so confirm at signup.
What is Acquire?
Acquire is a unified customer engagement platform that brings live chat, AI chatbots, secure cobrowsing, and video and voice calling into a single agent interface. The idea is to give support and sales teams every digital channel in one place so they can move fluidly from a chat message to a screen-share or a video call without switching tools — useful when a conversation is too complex to resolve over text alone, such as onboarding, troubleshooting, or guided selling.
Cobrowsing is Acquire's signature capability: an agent can see and securely interact with the customer's browser session to walk them through a form or fix a problem, with controls to keep sensitive fields private. Combined with chatbots that handle the predictable questions and a shared view of the customer's context, the platform is positioned for teams whose value comes from high-touch, real-time help rather than ticket deflection alone. Acquire is an independently operating company, and its pricing is handled through sales rather than a public price page.
Key features
Live chat
Real-time on-site chat with a unified inbox so agents see the full customer conversation and context.
Secure cobrowsing
Agents view and interact with a customer's browser session to guide them, with masking for sensitive fields.
AI chatbots
Automate routine questions and route or escalate to a human when a conversation needs one.
Video and voice calling
Escalate from chat to a video or voice call inside the same session for complex issues.
Unified agent view
All channels and customer context in one workspace so agents do not hop between tools.
Integrations
Connect CRMs and helpdesk tools so conversations and context flow into your existing stack.
Acquire pricing
Acquire does not publish standard pricing on its site; plans are configured through a sales conversation based on team size, the channels you need (chat, cobrowsing, video, voice), and add-ons. Because cobrowsing and video are premium real-time features, the total is usually higher than a chat-only tool. There is no public free tier advertised, so the practical step is to request a quote and a demo, then compare the configured cost against transparently priced rivals. Always confirm pricing, contract length, and what is included at signup.
Acquire vs Intercom vs Zendesk
| Tool | Best for | Pricing | Standout |
|---|---|---|---|
| Acquire | Teams needing real-time cobrowsing and video | Quote-based | Secure cobrowsing inside a unified agent view |
| Intercom | Product-led teams wanting AI-first support and messaging | Published, usage-based tiers | Fin AI agent and proactive messaging |
| Zendesk | Larger support orgs wanting a mature helpdesk | Published per-agent tiers | Deep ticketing and reporting ecosystem |
✓ Use it if you
- Handle complex conversations that benefit from cobrowsing or video
- Want chat, bots, cobrowse, and calling in one agent view
- Do guided selling or hands-on onboarding
- Are comfortable buying through a sales process
✗ Skip it if you
- Just need basic live chat at a transparent price
- Want a large, mature integration ecosystem
- Need to self-serve sign up and start free
Is Acquire worth it?
Acquire is worth a close look for support and sales teams whose value comes from real-time, high-touch help — its secure cobrowsing and in-session video are genuinely useful and not standard in every chat tool. The trade-offs are the opaque, quote-based pricing and a smaller ecosystem than Intercom or Zendesk, which can matter if you rely on a deep marketplace of integrations. Request a demo, scope exactly which channels you need, and price the configuration against transparently tiered rivals before committing.
What's included
- Live chat with a unified inbox
- Secure cobrowsing with field masking
- AI chatbots for routine questions
- In-session video and voice calling
- Unified agent workspace across channels
- Customer context and conversation history
- CRM and helpdesk integrations
- Routing and human escalation
Acquire pricing
Verified May 2026. Vendor's published rates at the time we checked — always confirm at checkout.
| Plan | Price | Term | What you get |
|---|---|---|---|
| Self Service | Custom quote | annual | Chat widget, SLA management, workflows, prioritisation queues, 1-way and 2-way video, basic reporting |
| Integrated Solution | Custom quote | annual | All Self Service plus SMS call deflection, additional channels, customer data import/export |
| Enterprise | Custom quote | annual | Bot functionality, cross-channel conversations, video recording, live reporting, task management, professional services |
Getting started
4 steps. The last one is the part most people skip.
- 1
Open Acquire through the link on this page
It carries our referral tag. The price you pay is identical either way, and it never changes the score on this page.
- 2
Compare the tiers against what you actually use
The pricing table on this page lists what each plan includes. Match it to real usage rather than the tier the vendor highlights.
- 3
Start on the smallest plan that fits
Most vendors let you move up mid-cycle and bill the difference, so starting low costs you nothing but starting high does.
- 4
Check the renewal terms before you commit
Note the renewal date and the rate it reverts to, so the second invoice is not a surprise. Annual plans are usually cheaper per month but harder to exit.
Where Acquire wins and loses
What works
- Secure cobrowsing
- All channels in one view
- Built for high-touch help
- Integrates with your stack
What doesn't
- No public pricing
- Smaller ecosystem
- Premium features raise cost
The bottom line
A capable platform for complex support with strong co-browse features, but custom pricing with annual contracts and no clear discount limits its deal appeal.
Acquire is a unified customer engagement platform combining live chat, AI chatbots, secure cobrowsing, and video and voice calling in one agent view for support and sales teams.
Cobrowsing lets an agent view and securely interact with a customer's browser session to guide them through a task, with sensitive fields masked for privacy.
Acquire does not publish pricing. Plans are configured through sales based on team size, channels, and add-ons, so request a quote and demo to learn your cost.
Acquire emphasizes real-time cobrowsing and in-session video for high-touch help, while Intercom is an AI-first messaging and support platform with published, usage-based pricing and a large ecosystem.
Yes. Acquire operates independently and focuses on real-time customer engagement across chat, cobrowsing, and video.
