Add chat for free
Put full-featured live chat and a knowledge base on your site without any subscription cost.
tawk.to
Customer Support
Verified CUSTOMER SUPPORT
tawk.to deal: 100% free core platform
100% free live chat, ticketing, and knowledge-base software with unlimited agents and sites, monetized only through optional add-ons like branding removal and AI Assist.
- Genuinely free core
- Pay only for add-ons
- Fast, easy setup
- Full support suite
SaaSTweaks Score
80/100Strong Buy★★★★★
Core platform is completely free with unlimited usage, offering exceptional value for startups and small businesses needing full-featured live chat.
- Deal Strength8.0/10
Verified editorial summary states core platform is 100% free with unlimited agents, chats, and websites forever; no coupon needed, discount is inherent to product.
- Value for Money10.0/10
Editorial summary states free core platform with unlimited agents/chats/sites, optional add-ons priced ~$29 each; verdict calls it 'hard to beat on price' and 'exceptional' value.
- Capability8.0/10
Editorial summary lists unlimited live chat, ticketing, knowledge base, basic CRM, mobile/desktop apps; AI Assist is an add-on; described as 'full-featured chat' with few gaps.
- Time to Value8.0/10
Editorial summary implies quick setup for startups/small businesses; free core with no complex paywalls suggests usable within hours.
- Trust & Reliability5.0/10
No scraped site evidence or review consensus data provided; editorial summary mentions no uptime/SLA details; score conservative based on limited signals.
- Flexibility & Exit8.0/10
Editorial summary indicates free core usable indefinitely; optional add-ons imply flexible billing; no mention of lock-in, likely easy cancellation.
Scored 2026-06-16 · How we score →
About tawk.to
Quick answer: tawk.to is genuinely free live chat software with no limits on agents, chat volume, or websites. The core suite, live chat, email ticketing, a hosted knowledge base, and basic CRM, costs nothing, and tawk.to makes money only through optional add-ons such as branding removal, AI Assist, and hired agents. It is one of the best free options for small businesses.
- What it is: Free live chat, ticketing, and knowledge-base software for websites.
- Best for: Small businesses and budget-conscious teams wanting full-featured chat at no cost.
- Standout: Unlimited agents and sites for free, with paid add-ons only when you want them.
- Pricing: Free core; add-ons around $29/mo each (branding removal, AI Assist, video/voice); hired agents from $1/hr (confirm at signup).
- Rivals: Tidio, Crisp, LiveChat.
What is tawk.to?
tawk.to is a customer-messaging platform best known for one thing: it is genuinely free. You can install live chat on your website, answer visitors yourself, and add unlimited agents across unlimited sites without paying anything. The free suite is not a stripped-down teaser either, it includes live chat, email ticketing, a hosted knowledge base, basic CRM, and chat pages, which covers most of what a small business needs to support customers.
The business model is unusual and refreshing: instead of locking core features behind paywalls, tawk.to keeps the product free and earns revenue from optional add-ons and services. If you want to remove the tawk.to branding, add AI-powered chat, enable in-widget video and voice, or even hire trained agents to staff your chat, you pay for those specifically. That makes it easy to start for free and only spend money when a particular need justifies it.
Key features
Free live chat
Real-time website chat with unlimited agents, chat volume, and sites at no cost.
Email ticketing
A built-in ticketing system so messages do not slip through when you are offline.
Knowledge base
A hosted help center to publish self-service articles and deflect repeat questions.
Basic CRM
Track visitors and contacts to keep context on who you are talking to.
AI Assist add-on
Optional 24/7 automated chat, agent suggestions, and answers from your knowledge base.
Hired agents
Optionally hire trained agents from around $1 per hour to staff your live chat.
tawk.to pricing
tawk.to's core product is completely free, with no limits on agents, chat volume, or websites, which is rare in this category. Revenue comes from optional add-ons, each priced independently. Removing the tawk.to branding (and using your own domains across the widget, emails, and knowledge base) is around $29 per month on annual billing. AI Assist, which adds automated chat and knowledge-base answers, starts around $29 per month, and in-widget video, voice, and screen sharing is similarly around $29 per month. There is also a hired-agents service from roughly $1 per hour, scaling with coverage and language needs. You only pay for what you choose, so confirm current add-on prices at signup.
Free
Core suite, unlimited agents and sites
~$29
Remove branding (per month)
~$29
AI Assist add-on (per month)
~$1/hr
Hired-agents service
tawk.to vs Tidio vs Crisp
| Tool | Best for | Pricing | Standout |
|---|---|---|---|
| tawk.to | Free, full-featured live chat | Free core; add-ons ~$29/mo each | Unlimited agents and sites at no cost |
| Tidio | Ecommerce chat with AI deflection | Free, then ~$29+/seat; AI add-on | Lyro AI and easy Shopify setup |
| Crisp | Budget all-in-one team inbox | Free, then low flat per-workspace | Flat pricing with shared inbox |
✓ Use it if you
- Want full-featured live chat for free
- Have many agents or websites to cover
- Prefer to pay only for specific add-ons
- Need a knowledge base and ticketing too
✗ Skip it if you
- Need the most advanced AI automation out of the box
- Want deep native ecommerce features like Tidio
- Require enterprise routing, SLAs, and advanced reporting
Is tawk.to worth it?
For small businesses, tawk.to is one of the best deals in software, period. A complete live-chat, ticketing, and knowledge-base suite with unlimited agents and sites for free is genuinely hard to beat, and the add-on model means you only spend money when a specific need (branding removal, AI, or hired agents) justifies it. The trade-offs are that its AI and advanced automation are paid add-ons rather than included, and it lacks the deep ecommerce integrations of a tool like Tidio. But if you want capable customer chat without a recurring bill, it is an easy buy.
Capabilities
- • Free live chat with unlimited agents and sites
- • Email ticketing system
- • Hosted knowledge base
- • Basic CRM and visitor tracking
- • Customizable chat widget and chat pages
- • AI Assist add-on for automated chat
- • In-widget video, voice, and screen sharing add-on
- • Hired-agents service from ~$1/hour
Watch: tawk.to in action
Official video from the tawk.to team.
What's included
What SaaSTweaks members actually get with tawk.to.
Cover unlimited agents
Add as many agents and websites as you need without per-seat fees, paying only for chosen add-ons.
Scale support on demand
Start free, then add AI Assist or hired agents only when your support volume justifies it.
How to claim
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Click claim
Hit the button on this page — opens the partner site in a new tab.
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Sign up through the partner link
No code needed — the offer applies automatically when you register through our tawk.to link.
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Offer applies automatically
No surcharge to you — verified by the SaaSTweaks Deal Desk, not the vendor.
Frequently asked
Is tawk.to really free?
Yes. The core suite, live chat, ticketing, knowledge base, and basic CRM, is completely free with no limits on agents, chat volume, or websites. tawk.to earns revenue only from optional add-ons.
What do tawk.to's paid add-ons cost?
Branding removal, AI Assist, and in-widget video/voice each run around $29 per month on annual billing, and the hired-agents service starts around $1 per hour. Confirm current prices at signup.
Does tawk.to have AI?
Yes, through the optional AI Assist add-on, which adds 24/7 automated chat, agent suggestions, multilingual chat, and answers pulled from your knowledge base.
Can I remove the tawk.to branding?
Yes. The branding-removal add-on (around $29 per month annually) removes the powered-by label and lets you use your own domains across the widget, emails, and knowledge base.
Is tawk.to good for ecommerce?
It works for any website, but it lacks the deep native store integrations of an ecommerce-focused tool like Tidio. For free, full-featured chat, it is still excellent.
SaaSTweaks members
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What you get 100% free core platform
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