tawk.to
Customer Support
tawk.to deal: 100% free core platform
100% free live chat, ticketing, and knowledge-base software with unlimited agents and sites, monetized only through optional add-ons like branding removal and AI Assist.
- Genuinely free core
- Pay only for add-ons
- Fast, easy setup
- Full support suite
How tawk.to scored 80/100
6 weighted criteria, each scored out of 10 and published with its reasoning. Featured placements never move a score.
Deal Strength
8.0 /10The offer here is unusual: there is no coupon because the core live chat, ticketing, and knowledge-base software is 100% free, forever, with unlimited agents, chats, and sites. Paid extras such as branding removal (from $29/mo) and hired chat agents (from $1/hr) stay optional, so the value is a fully usable free tool, not a discount.
Value for Money
10.0 /10On price, tawk.to is close to unbeatable. A complete customer-messaging stack, live chat, ticketing, a knowledge base, and a basic CRM, costs nothing regardless of team size or traffic, where rivals charge per seat. Even the add-ons undercut the market: removing the 'Powered by tawk.to' badge runs $29/mo annually versus the $49-plus many competitors ask.
Capability
8.0 /10tawk.to covers the core of website customer support well: real-time live chat, ticketing, a searchable knowledge base, contact management, and native iOS, Android, and desktop apps across 45-plus languages. The gaps are at the edges, richer AI automation (AI Assist) and video, voice, and screen sharing sit behind paid add-ons, so heavy automation users may outgrow the free tier.
Time to Value
8.0 /10Setup is fast. The chat widget installs with a single JavaScript snippet or a CMS plugin, and because the full feature set is unlocked from the start with no paywalls to negotiate, most teams are answering live visitor messages within an hour of signing up.
Trust & Reliability
5.0 /10Adoption is enormous, tawk.to reports use by over 5 million businesses and a presence on roughly a third of websites running live chat, which speaks to real staying power. The reservation is that the free tier publishes no formal uptime SLA or contractual support guarantee, so mission-critical operations lack the assurances a paid enterprise vendor would put in writing.
Flexibility & Exit
8.0 /10Lock-in risk is low. The free platform stays usable indefinitely with no contract, and every paid add-on is bought per property and billed month to month or annually, so teams can cancel extras and keep the free core running. Chat transcripts and contacts remain accessible, making it easy to leave or scale back.
100% free core platform
Affiliate link — same price for you, and it never moves the score.
- Genuinely free core
- Pay only for add-ons
- Fast, easy setup
- Full support suite
About tawk.to
Quick answer
tawk.to is genuinely free live chat software with no limits on agents, chat volume, or websites. The core suite, live chat, email ticketing, a hosted knowledge base, and basic CRM, costs nothing, and tawk.to makes money only through optional add-ons such as branding removal, AI Assist, and hired agents. It is one of the best free options for small businesses.
What is tawk.to?
tawk.to is a customer-messaging platform best known for one thing: it is genuinely free. You can install live chat on your website, answer visitors yourself, and add unlimited agents across unlimited sites without paying anything. The free suite is not a stripped-down teaser either, it includes live chat, email ticketing, a hosted knowledge base, basic CRM, and chat pages, which covers most of what a small business needs to support customers.
The business model is unusual and refreshing: instead of locking core features behind paywalls, tawk.to keeps the product free and earns revenue from optional add-ons and services. If you want to remove the tawk.to branding, add AI-powered chat, enable in-widget video and voice, or even hire trained agents to staff your chat, you pay for those specifically. That makes it easy to start for free and only spend money when a particular need justifies it.
Key features
Free live chat
Real-time website chat with unlimited agents, chat volume, and sites at no cost.
Email ticketing
A built-in ticketing system so messages do not slip through when you are offline.
Knowledge base
A hosted help center to publish self-service articles and deflect repeat questions.
Basic CRM
Track visitors and contacts to keep context on who you are talking to.
AI Assist add-on
Optional 24/7 automated chat, agent suggestions, and answers from your knowledge base.
Hired agents
Optionally hire trained agents from around $1 per hour to staff your live chat.
tawk.to pricing
tawk.to's core product is completely free, with no limits on agents, chat volume, or websites, which is rare in this category. Revenue comes from optional add-ons, each priced independently. Removing the tawk.to branding (and using your own domains across the widget, emails, and knowledge base) is around $29 per month on annual billing. AI Assist, which adds automated chat and knowledge-base answers, starts around $29 per month, and in-widget video, voice, and screen sharing is similarly around $29 per month. There is also a hired-agents service from roughly $1 per hour, scaling with coverage and language needs. You only pay for what you choose, so confirm current add-on prices at signup.
tawk.to vs Tidio vs Crisp
| Tool | Best for | Pricing | Standout |
|---|---|---|---|
| tawk.to | Free, full-featured live chat | Free core; add-ons ~$29/mo each | Unlimited agents and sites at no cost |
| Tidio | Ecommerce chat with AI deflection | Free, then ~$29+/seat; AI add-on | Lyro AI and easy Shopify setup |
| Crisp | Budget all-in-one team inbox | Free, then low flat per-workspace | Flat pricing with shared inbox |
✓ Use it if you
- Want full-featured live chat for free
- Have many agents or websites to cover
- Prefer to pay only for specific add-ons
- Need a knowledge base and ticketing too
✗ Skip it if you
- Need the most advanced AI automation out of the box
- Want deep native ecommerce features like Tidio
- Require enterprise routing, SLAs, and advanced reporting
Is tawk.to worth it?
For small businesses, tawk.to is one of the best deals in software, period. A complete live-chat, ticketing, and knowledge-base suite with unlimited agents and sites for free is genuinely hard to beat, and the add-on model means you only spend money when a specific need (branding removal, AI, or hired agents) justifies it. The trade-offs are that its AI and advanced automation are paid add-ons rather than included, and it lacks the deep ecommerce integrations of a tool like Tidio. But if you want capable customer chat without a recurring bill, it is an easy buy.
What's included
- Free live chat with unlimited agents and sites
- Email ticketing system
- Hosted knowledge base
- Basic CRM and visitor tracking
- Customizable chat widget and chat pages
- AI Assist add-on for automated chat
- In-widget video, voice, and screen sharing add-on
- Hired-agents service from ~$1/hour
tawk.to pricing
Vendor's published rates at the time we checked — always confirm at checkout.
| Plan | Price |
|---|---|
| Free | $0 |
| Remove Branding | $29/mo |
| AI Assist | $29/mo |
How to claim it
4 steps. The last one is the part most people skip.
- 1
Open tawk.to through the link on this page
It carries our referral tag. The price you pay is identical either way, and it never changes the score on this page.
- 2
Pick the plan that matches your usage
This offer applies automatically through the link — there is no code to enter.
- 3
Confirm the discount before you pay
The order summary should show the reduced amount. If it does not, stop and tell us — we re-test listings that stop working.
- 4
Check what happens at renewal
Note the renewal date and the rate it reverts to, so the second invoice is not a surprise. Annual plans are usually cheaper per month but harder to exit.
Where tawk.to wins and loses
What works
- Genuinely free core
- Pay only for add-ons
- Fast, easy setup
- Full support suite
- Flexible scaling
What doesn't
- AI is a paid add-on
- Branding costs to remove
- Lighter ecommerce features
The bottom line
tawk.to is one of the few live chat platforms that is genuinely free rather than free-to-trial: unlimited agents, unlimited websites, and unlimited chat history at no cost, with revenue coming only from optional add-ons like branding removal and AI Assist. For startups and small teams that just need to talk to visitors, it is a clear Strong Buy.
Yes. The core suite, live chat, ticketing, knowledge base, and basic CRM, is completely free with no limits on agents, chat volume, or websites. tawk.to earns revenue only from optional add-ons.
Branding removal, AI Assist, and in-widget video/voice each run around $29 per month on annual billing, and the hired-agents service starts around $1 per hour. Confirm current prices at signup.
Yes, through the optional AI Assist add-on, which adds 24/7 automated chat, agent suggestions, multilingual chat, and answers pulled from your knowledge base.
Yes. The branding-removal add-on (around $29 per month annually) removes the powered-by label and lets you use your own domains across the widget, emails, and knowledge base.
It works for any website, but it lacks the deep native store integrations of an ecommerce-focused tool like Tidio. For free, full-featured chat, it is still excellent.
