Canny
Customer Support Verified May 2026
Canny turns scattered customer feedback into a prioritized roadmap your product team will actually use.
- Public feedback board gives users a voice and shows the community that their requests are heard
- Changelog keeps users informed of new releases, reducing support tickets about "when is X coming?"
- Roadmap view lets you share planned, in-progress, and complete features without over-committing
- Seamless integrations with Jira and GitHub sync feature requests to engineering sprint tickets automatically
How Canny scored 66/100
6 weighted criteria, each scored out of 10 and published with its reasoning. Featured placements never move a score.
Deal Strength
3.0 /10Canny does not offer an exclusive SaaSTweaks coupon or price cut. The real value is its genuinely usable free plan, which covers 25 tracked users and five managers at no cost, plus the standard 20% saving on annual billing. That is worth having, but it is the same offer any team gets.
Value for Money
8.0 /10Canny delivers strong value for a dedicated feedback platform. The Pro plan runs $79 per month billed yearly, covering 100+ tracked users and ten managers, while a capable free tier serves small teams. For product groups replacing scattered spreadsheets and Slack threads with one prioritized source of truth, it pays back quickly.
Capability
8.0 /10Canny is the default pick for feature-request boards, public roadmaps, and changelogs. Voting, prioritization scoring, an in-app widget, and its Autopilot AI, which captures and deduplicates feedback from tools like Intercom, Zendesk, and Gong, cover the core job well. It trails dedicated product-analytics suites on deep quantitative reporting.
Time to Value
8.0 /10Canny gets teams to value fast. The free plan lets a product team stand up a public feedback board and start collecting votes in minutes, while Autopilot begins pulling feedback from connected support and sales tools automatically. Configuring roadmaps and integrations takes longer, but that rarely blocks early wins.
Trust & Reliability
7.0 /10Canny has been a trusted feedback tool since 2017, built by two ex-Meta founders and run bootstrapped and profitable. Established SaaS teams including ClickUp, Typeform, Ahrefs, and Mercury rely on it. It publishes no formal uptime SLA, but its multi-year track record and broad adoption keep confidence high.
Flexibility & Exit
7.0 /10Canny keeps billing flexible, offering monthly or annual terms and a free plan to fall back on. Costs climb as tracked users and managers grow, and the Business tier shifts to custom pricing, but there is no long lock-in and feedback data stays exportable if a team decides to move on.
About Canny
Quick answer
Canny is a customer feedback management platform that lets SaaS teams collect feature requests, let users vote and comment, sort by demand, publish a public roadmap, and ship a public changelog — all from one workspace. The free plan covers small teams, Starter is the sweet spot for most SaaS companies, and it integrates natively with Jira, Linear, Slack, and Intercom. It's the default pick for feedback boards, even with stronger enterprise competitors like Productboard on the market.
What is Canny?
Canny is a customer feedback and product roadmap platform built for SaaS companies. It gives you three connected surfaces: a feedback board where customers post and upvote ideas, a public roadmap where you show what's planned/in progress/shipped, and a changelog where you announce releases. Founded in 2015, Canny is now used by thousands of B2B and B2C SaaS teams — including names like Bugsnag, Segment, and GoSquared in its early growth years — and it has stayed focused on a single job rather than ballooning into a full PDM suite.
What separates Canny from a generic survey tool or a help-desk is the vote-and-comment loop. Customers don't just submit a ticket and disappear; they come back, watch the status change, and discover other requests from peers. For product teams, that loop produces a structured, sortable dataset of customer demand — the kind of thing spreadsheets and Slack threads can never give you.
Key features
Public feedback board
Embeddable board where users post ideas, upvote existing ones, and comment. Duplicate detection merges redundant requests so your list stays clean.
Public roadmap
Drag-and-drop Kanban board with custom statuses (Under Review, Planned, In Progress, Complete). Embed it on your site or share a public URL.
Changelog & announcements
Publish release notes tied directly to shipped posts on the roadmap. Subscribers get email notifications — handy for re-engagement.
Voter segmentation
Tag voters by MRR, plan, or custom field so you can weight enterprise feedback more heavily than free-tier users when scoring demand.
Native integrations
Two-way sync with Jira, Linear, and GitHub; one-click imports from Intercom, Zendesk, and Help Scout; Slack notifications; Zapier and REST API.
Embeddable widget
A small in-app widget for collecting feedback without forcing users to leave your product. Customizable branding keeps it on-brand.
Canny pricing in 2026
Canny uses per-user, per-month pricing with an annual discount. There is a genuinely useful free tier, and the paid plans have historically looked like this (verify current pricing on the official site — plans are updated periodically):
The free plan is enough for solo founders and very small teams: 1 board, 3 internal users, unlimited end-users voting on it. Starter unlocks multiple boards, basic integrations, and custom statuses. Pro adds advanced segmentation, custom fields, prioritization scores, and SSO. Enterprise layers on SAML SSO, audit logs, priority support, and a dedicated success manager.
The cost curve steepens once you cross ~25 internal users because of the per-seat model — worth knowing if your whole support org needs write access. Most teams keep that to 3–8 PMs, CSMs, and engineers.
Canny vs the alternatives
How Canny stacks up against the three competitors it gets compared to most often:
| Feature | Canny | Productboard | UserVoice | Featurebase |
|---|---|---|---|---|
| Public feedback board | ✓ Core feature | Limited / internal focus | ✓ Core feature | ✓ Core feature |
| Public roadmap widget | ✓ Built-in | ✗ Add-on required | ✓ Built-in | ✓ Built-in |
| Changelog | ✓ Built-in | ✗ Separate tool | Limited | ✓ Built-in |
| Product analytics layer | Light | Deep (prioritization, OKRs) | Light | Light |
| Free plan | ✓ Yes | ✗ Trial only | ✗ Trial only | ✓ Yes (limited) |
| Jira / Linear sync | ✓ Two-way | ✓ Two-way | Limited | ✓ Two-way |
| Starting paid price | ~ $79/mo | ~$20/user/mo (higher floor) | Custom / higher | ~$79/mo |
The honest read: Canny is the consumer-friendly default, Productboard is the right pick if you need deep product analytics and prioritization frameworks, and Featurebase is a credible budget alternative that copies most of Canny's playbook. UserVoice remains mostly relevant to enterprise customers with long-standing contracts.
Who Canny is for (and who should skip it)
✓ Use Canny if you:
- Run a B2B or prosumer SaaS and get a steady stream of feature requests.
- Currently track feedback in Slack, Notion, or a shared spreadsheet.
- Want a public roadmap to reduce "when is X shipping?" tickets.
- Need a low-friction changelog tied to the same data model.
- Have a small product team (3–10 people) that can act as admins.
✗ Skip Canny if you:
- Need deep product analytics, OKR linkage, or portfolio-level prioritization (look at Productboard).
- Your customers are non-technical and you need phone-style support workflows.
- You already have a working internal feedback system and don't need a public surface.
- Per-seat pricing would push you over budget with your whole org on the tool.
What's included
- Customer feedback board that captures, organizes, and deduplicates feature requests
- Voting system lets users prioritize their own top requests — surfaces signal from noise
- Roadmap publishing keeps customers informed on what's coming and why
- Changelog and release notes module with email and in-app announcement delivery
- Autopilot AI extracts and tags feature requests from Intercom, Zendesk, and Slack conversations
- Segmentation by user plan, MRR, or company to weight votes from high-value accounts
- Two-way Jira and Linear integrations sync status back to Canny automatically
- Private boards for internal teams and customer-specific feedback portals
- SaaSTweaks-verified affiliate deal
- Vendor-direct activation flow with editorial pros + cons review
Canny pricing
Verified May 2026. Vendor's published rates at the time we checked — always confirm at checkout.
| Plan | Price | Term | What you get |
|---|---|---|---|
| Free | $0 | forever | Up to 100 tracked users; 1 board; basic feedback collection |
| Core | $19/mo annual | annual | ~$24/mo monthly; unlimited posts and votes; Jira/GitHub integration; custom subdomain |
| Pro | $79/mo annual | annual | ~$99/mo monthly; roadmap, changelog, remove Canny branding, Salesforce integration |
| Business | Custom | custom | SSO, custom domain, advanced integrations, SLA, dedicated account manager |
Getting started
4 steps. The last one is the part most people skip.
- 1
Open Canny through the link on this page
It carries our referral tag. The price you pay is identical either way, and it never changes the score on this page.
- 2
Compare the tiers against what you actually use
The pricing table on this page lists what each plan includes. Match it to real usage rather than the tier the vendor highlights.
- 3
Start on the smallest plan that fits
Most vendors let you move up mid-cycle and bill the difference, so starting low costs you nothing but starting high does.
- 4
Check the renewal terms before you commit
Note the renewal date and the rate it reverts to, so the second invoice is not a surprise. Annual plans are usually cheaper per month but harder to exit.
Where Canny wins and loses
What works
- Public feedback board gives users a voice and shows the community that their requests are heard
- Changelog keeps users informed of new releases, reducing support tickets about "when is X coming?"
- Roadmap view lets you share planned, in-progress, and complete features without over-committing
- Seamless integrations with Jira and GitHub sync feature requests to engineering sprint tickets automatically
What doesn't
- Free plan is limited to 100 tracked users — quickly outgrown for any real SaaS product
- Less powerful than Productboard for complex feedback analysis and prioritisation scoring across large organisations
- No analytics on which user segments are requesting which features on Core plan
- Roadmap and changelog locked to Pro plan — important features hidden behind the first upgrade
The bottom line
Canny is the go-to platform for turning scattered customer feedback into a prioritized, public roadmap, backed by a genuinely usable free plan and AI-powered feedback capture. There is no exclusive discount here, but for product teams drowning in feature requests it is a confident Buy.
Canny offers a free plan at $0 covering 25 tracked users and five managers, viable for small teams. The paid Pro plan costs $79 per month billed yearly, with a 20% annual saving, supporting 100+ tracked users and ten managers. Larger organizations move to a custom-priced Business tier that adds SSO and CRM integrations.
Canny is worth it for product teams collecting feedback across multiple channels who want one prioritized source of truth. It replaces messy spreadsheets and scattered Slack threads with voting boards, roadmaps, and a public changelog. The main drawback is rising cost as tracked users climb, but the free plan lets teams prove value first.
Canny's free plan costs nothing and includes 25 tracked users, five managers, unlimited feedback, voting, an in-app widget, and status updates. It suits early-stage teams validating a feedback workflow. Advanced features such as API access, private boards, automation rules, custom domains, user segmentation, and branding removal require the paid Pro plan.
Canny stands out from generic voting boards and project-management tools by combining feedback boards, prioritization scoring, a public roadmap, and a changelog in one workspace. Its Autopilot AI automatically captures and deduplicates feedback from sources like Intercom, Zendesk, and G2. Rivals such as Productboard lean harder on strategy planning, while Canny prioritizes ease and public transparency.
Canny Autopilot is the platform's AI layer that automatically captures customer feedback from sales and support tools like Gong, Intercom, Zendesk, and Zoom, plus review sites such as G2 and Capterra. It deduplicates and categorizes requests by product area, links them to customer and revenue data, and powers smart replies and comment summaries, cutting manual triage significantly.
Yes, Canny integrates with common development and communication tools including Jira, Linear, Slack, and Intercom, letting product teams link feedback directly to engineering tasks and roadmap items. Support and sales tools such as Zendesk and Gong also feed feedback in automatically through Autopilot. Project-management integrations require the paid Pro or Business plans.
