Automate order and returns questions
Let Lyro answer where-is-my-order and returns questions automatically while live chat covers the rest, reducing repetitive ticket load.
Tidio
Customer Support
Verified CUSTOMER SUPPORT
Tidio deal: Free plan available
Live chat, the Lyro AI agent, and a shared helpdesk in one tool — answer customers instantly and automate routine support for ecommerce and small teams.
- Live in minutes
- Real AI deflection
- Usable free plan
- Unified inbox
SaaSTweaks Score
62/100Solid — with caveats★★★★★
Tidio combines live chat, a shared helpdesk and the Lyro AI agent — which resolves a large share of routine questions on its own — in one affordable tool. A real free plan and quick setup make it a buy; conversation-based billing and AI add-on costs are the trade-offs to size against your volume.
- Deal Strength3.0/10
There's no exclusive coupon; the value is a genuinely usable free plan (50 conversations a month across 10 seats with live chat and ticketing) that lets a small business run real support before paying. It's a functional free tier as the on-ramp rather than a discount.
- Value for Money8.0/10
Pricing is affordable at the low end and scales by billable conversations: free (50/month), Starter at $24.17/month (100 conversations) and Growth from $49.17/month (250+), with the Lyro AI agent as a usage-based add-on. The value is strong for small businesses; the thing to watch is that both conversation volume and AI resolutions are metered, so busy stores can climb tiers.
- Capability8.0/10
Tidio bundles the customer-conversation stack: a live-chat widget, shared inbox and ticketing, Flows automation, multichannel messaging (Messenger, Instagram, WhatsApp, email), and the Lyro AI agent that answers routine questions autonomously. It's well-rounded for SMB support and ecommerce; it's lighter on deep enterprise reporting and workflows than heavyweight helpdesks.
- Time to Value8.0/10
Setup is quick: install the chat widget, connect channels and turn on Lyro or prebuilt Flows, and you're handling conversations the same day with no implementation project. The free plan needs no card, so a team validates live chat and the AI agent's answers before committing to a paid tier.
- Trust & Reliability5.0/10
Tidio is a widely adopted customer-service platform used by a large base of small and mid-sized businesses, supporting a solid baseline of trust. The score stays mid-range because it's an SMB-focused vendor rather than a large enterprise incumbent, and it publishes limited formal reliability detail such as a prominent uptime SLA on standard plans.
- Flexibility & Exit5.0/10
Billing is flexible with a free tier and monthly options, and contacts and conversation data export, so your records aren't trapped. The practical lock-in is that chatbots, Flows, Lyro training and helpdesk content are built inside Tidio, so recreating those automations on another platform takes effort even though the underlying data can move.
Scored 2026-06-06 · How we score →
About Tidio
Quick answer: Tidio bundles live chat, a Lyro AI support agent, and a lightweight helpdesk into a single platform aimed at ecommerce stores and small support teams. It has a genuinely usable free plan, then scales by billable conversations rather than seats. AI is the catch — Lyro is priced separately on top of your base plan, so confirm the full cost at signup.
- What it is: Live chat + AI chatbot (Lyro) + multichannel helpdesk in one dashboard.
- Best for: Shopify and small ecommerce teams that want to automate FAQs and deflect tickets without a heavyweight platform.
- Standout: Lyro AI resolves common questions automatically, billed per AI-handled conversation.
- Pricing: Free tier (~50 conversations); paid plans from roughly $29/mo; Lyro AI is a separate add-on (confirm at signup).
- Rivals: Intercom, Crisp, LiveChat.
What is Tidio?
Tidio is a customer communication platform that combines live chat, an AI support agent called Lyro, and a shared helpdesk inbox. It is built so a small store can answer visitors in real time, automate the most common questions, and keep email, chat, and social messages in one place. The widget installs on Shopify, WordPress, Wix, and most site builders in a few minutes, which is a big reason it is popular with founders and lean support teams.
The product splits into two jobs. Live chat and the helpdesk handle human conversations and ticketing, while Lyro is a generative AI agent trained on your content that answers shoppers automatically — order status, returns policy, sizing, and similar repeat questions. The pitch is deflection: let Lyro clear the predictable volume so your team only touches the conversations that need a person.
Key features
Live chat widget
Customizable on-site chat with canned responses, visitor typing preview, and triggers based on page or behavior.
Lyro AI agent
Generative AI trained on your help content and store data that resolves routine questions without a human, billed per AI conversation.
Shared helpdesk
A unified inbox for chat, email, and social messages with ticketing, assignment, and internal notes.
Visual chatbot builder
Drag-and-drop flows for lead capture, discounts, and FAQ deflection without writing code.
Ecommerce integrations
Native Shopify integration surfaces orders and products inside the chat, plus connectors for WordPress, Wix, and more.
Analytics
Conversation volume, response time, and AI resolution rate so you can see what Lyro is actually deflecting.
Tidio pricing
Tidio offers a free plan that covers roughly 50 conversations a month — enough to evaluate it on a small store. Paid customer-service plans start at around $29 per seat per month and scale up through Growth and Plus tiers as your billable-conversation volume grows. The important nuance: Tidio bills by billable conversations (any chat, ticket, or message a human agent touches) rather than purely by seat, and the Lyro AI agent is a separate add-on priced by AI-resolved conversations. That means the real monthly cost for a team using AI is usually higher than the headline base price, so confirm the combined total at signup.
Free
Starter plan (~50 conversations/mo)
~$29
Entry paid plan, per seat/mo
Add-on
Lyro AI priced separately
By volume
Billed on conversations, not just seats
Tidio vs Intercom vs Crisp
| Tool | Best for | Pricing | Standout |
|---|---|---|---|
| Tidio | Small ecommerce teams | Free, then ~$29+/seat; AI add-on | Lyro AI deflection + easy Shopify setup |
| Intercom | Scaling SaaS support orgs | Higher, usage-based AI (Fin) | Deep product tours and enterprise routing |
| Crisp | Budget-conscious small teams | Low flat per-workspace pricing | Flat pricing with unlimited seats on some plans |
✓ Use it if you
- Run a Shopify or small ecommerce store
- Want to automate FAQs and order questions with AI
- Need live chat live in minutes, not weeks
- Prefer a free tier to test before paying
✗ Skip it if you
- Need enterprise routing and SLAs across large teams
- Want all-in flat pricing with no AI add-on math
- Run high-volume support where per-conversation billing gets expensive
Is Tidio worth it?
For a small store or lean support team, Tidio is one of the easiest ways to add live chat plus real AI deflection without committing to an enterprise platform. The free plan lets you prove value first, and Lyro genuinely clears repetitive questions. Just go in with eyes open on cost: the base seat price is only part of the bill once you add Lyro and scale conversation volume. Model your expected AI-resolved conversations at signup, and if the combined number works for you, it is a strong buy at this size.
Capabilities
- • Customizable live chat widget with behavior triggers
- • Lyro generative AI support agent
- • Shared helpdesk inbox for chat, email, and social
- • Visual drag-and-drop chatbot builder
- • Native Shopify order and product lookup
- • Lead capture and discount flows
- • Conversation and AI-resolution analytics
- • Integrations for WordPress, Wix, and more
Watch: Tidio in action
Official video from the Tidio team.
What's included
What SaaSTweaks members actually get with Tidio.
One inbox for every channel
Consolidate chat, email, and social into a single helpdesk so a two- or three-person team can keep up without switching tools.
Add chat without hiring
Deploy a chat widget and AI agent in minutes so customers get instant answers even when you are the only person in the business.
How to claim
-
Click claim
Hit the button on this page — opens the partner site in a new tab.
-
Sign up through the partner link
No code needed — the offer applies automatically when you register through our Tidio link.
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Offer applies automatically
No surcharge to you — verified by the SaaSTweaks Deal Desk, not the vendor.
Frequently asked
How much does Tidio cost?
Tidio has a free plan (50 billable conversations/month, 10 seats) plus paid tiers: Starter at $24.17/month (100 conversations), Growth from $49.17/month (250+), Plus from $300/month, and custom Premium. The Lyro AI agent is a usage-based add-on starting around $32.50/month for 50 AI conversations, billed by resolutions on higher plans.
Does Tidio have a free plan?
Yes. Tidio's free plan includes 50 billable conversations a month across up to 10 seats, with live chat, ticketing and basic analytics — enough for a small business to run real customer support. Paid plans raise the conversation limit and add advanced analytics, automation and larger Lyro AI allowances.
What is Lyro AI in Tidio?
Lyro is Tidio's AI support agent: it answers customer questions in natural language and resolves a large share of routine inquiries automatically — Tidio cites resolution rates around two-thirds, with a guaranteed rate on its top plan. It's billed by AI conversations or resolutions as an add-on, so cost scales with how much of your support it handles.
How are Tidio's 'billable conversations' counted?
A billable conversation is a unique customer interaction within a period, regardless of how many messages it contains, and your plan includes a set number per month (50 free, 100 on Starter, 250+ on Growth). Lyro AI conversations are metered separately as an add-on, so both human and AI volume factor into which tier you need.
How does Tidio compare to Intercom or Crisp?
Tidio is affordable and SMB-friendly with a strong built-in AI agent, while Intercom is a pricier, more powerful enterprise platform and Crisp competes closely on flat, low-cost messaging. Small businesses and ecommerce stores that want live chat plus capable AI at a low entry price tend to prefer Tidio; larger teams needing deep workflows may choose Intercom.
What is Tidio's biggest limitation?
Metered billing is the main one: both billable conversations and Lyro AI resolutions are capped and usage-priced, so a high-volume store can move up tiers and add AI costs quickly. It's also SMB-focused, so its reporting and enterprise controls are lighter than Intercom's or Zendesk's, and formal reliability guarantees are more limited.
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Ratings across the web
4.5
What people say about Tidio
across 49+ reviews on 2 platforms
Independent ratings aggregated from G2, Capterra and Trustpilot. G2 & Capterra figures reflect recent reviews; see each platform for full, current totals. Not affiliated with these sites.