LiveChat
Customer Support Verified May 2026
LiveChat is the workhorse live chat widget for sales and support teams that want speed, customization, and integrations without bloat.
- Real-time visitor monitoring shows browsing behaviour, page history, and cart contents before agents respond
- Proactive chat triggers engage visitors based on time on page, URL, and cart value automatically
- AI chat summaries and suggested replies accelerate agent response time and quality
- Ticket system handles offline messages and unresolved chats within the same platform
How LiveChat scored 59/100
6 weighted criteria, each scored out of 10 and published with its reasoning. Featured placements never move a score.
Deal Strength
3.0 /10The link is partner access to LiveChat's standard pricing with no verified public discount attached. There is nothing here you could not get by signing up directly.
Value for Money
5.0 /10Plans start at $19/agent/mo and LiveChat is upfront that it is not the cheapest. That is a typical per-agent price for a mature, focused tool, so you are paying category rate for polish.
Capability
8.0 /10A fast, customizable chat widget, deep integrations (200+) and a clean agent workspace make it a top pick for chat itself. Ticketing and knowledge base are separate products, so a full support stack costs more.
Time to Value
8.0 /10The widget is fast-loading and the product is deliberately narrow, so there is little to configure. A free 14-day trial gets you answering chats within hours rather than days.
Trust & Reliability
8.0 /10LiveChat is a battle-tested product from a publicly traded company with 20+ years in market, and the site advertises 24/7/365 support. It publishes no uptime figure or review counts, so the track record is your main assurance.
Flexibility & Exit
5.0 /10Pricing is per agent on annual billing, standard for the category. Cancellation terms and export options are not documented, so assume basic export and confirm the details before you move a support team over.
About LiveChat
Quick answer
LiveChat is a mature, fast-loading live chat and customer messaging platform aimed at sales and support teams that want a customizable chat widget, deep integrations, and a clean agent workspace. It is not a full help-desk suite out of the box, but it pairs well with HelpDesk and KnowledgeBase from the same vendor, and remains a top pick for performance-focused teams in 2026.
What is LiveChat?
LiveChat is a live messaging and chat-widget product developed by LiveChat Software S.A., a publicly traded company on the Warsaw Stock Exchange (ticker: LVC) headquartered in Wrocław, Poland. The product has been on the market since the early 2000s and is one of the longest-running, dedicated live chat platforms for business websites.
At its core, LiveChat is a JavaScript widget that drops onto your website and routes visitor conversations to a web or mobile agent app. Over the years the vendor has expanded the family with HelpDesk (a shared ticketing inbox), ChatBot (a no-code bot builder), and KnowledgeBase (a self-service help center), so customers can assemble a fuller customer-service stack from one ecosystem.
Unlike all-in-one suites such as Intercom or Zendesk, LiveChat's flagship product is intentionally narrow: a fast, customizable chat widget backed by a tidy agent workspace. That focus is exactly why it has remained a default choice for sales and support teams that care about chat widget performance and first-response time.
Key features
Customizable chat widget
The widget is famously tweakable: colors, position, pre-chat surveys, custom fields, greetings, and conditional display rules. You can match it to your brand without touching code, and the JS snippet is small, which keeps page-load impact minimal.
Agent app & routing
The agent console supports canned responses, file sharing, internal notes, chat tags, and routing rules to send chats to the right team or skill group. A mobile app (iOS and Android) keeps agents reachable on the go.
Ticketing & chat archives
Every ended chat is stored as a searchable ticket with full transcript, visitor data, and custom-field values, so nothing slips through the cracks when a visitor leaves.
200+ integrations
Native one-click integrations span Shopify, WordPress, HubSpot, Salesforce, Mailchimp, Slack, Google Analytics, Messenger, WhatsApp Business, and many more. The public Marketplace lists the full catalog.
Reporting & analytics
Dashboards track first-response time, chat duration, queued chats, agent availability, ratings, and conversion goals (e.g., "did this chat lead to a sale?") if you tag outcomes.
AI assistance
Newer tiers include AI-assisted reply suggestions, summarization, and tag suggestions, plus the ability to hand off to a ChatBot for 24/7 coverage.
LiveChat pricing
LiveChat uses per-agent monthly pricing with a free 14-day trial on every paid tier (no credit card required, per the vendor). The exact price you see depends on billing cycle and region, so always confirm on the pricing page, but the public tier structure generally looks like this:
- Free plan — limited to one agent, one website, and basic features; good for evaluation.
- Starter — entry-level paid plan, historically in the low-$20s per agent/month.
- Team — adds more seats, reporting, and integrations; mid-range per-agent price.
- Business — unlocks advanced features like chat archives, agent performance reports, and priority support.
- Enterprise — custom pricing, SSO, security review, dedicated support, and SLAs.
Two things to budget for: (1) HelpDesk, ChatBot, and KnowledgeBase are sold as separate products, so the all-in stack will be higher than the headline chat price. (2) Some add-ons (extra WhatsApp channels, advanced AI usage) may be billed separately depending on tier.
LiveChat vs the alternatives
LiveChat is best understood by comparison. Here is how it stacks up against three of the most common alternatives teams evaluate.
| Feature | LiveChat | Intercom | Zendesk Chat (Suite) | Tidio |
|---|---|---|---|---|
| Primary strength | Fast, customizable chat widget | All-in-one messaging + product tours | Full help-desk suite | Affordable SMB chat + bot |
| Per-agent pricing | From ~$20/agent/mo (verify) | From ~$74/seat/mo (verify) | Suite pricing, varies by tier | From ~$29/mo flat (verify) |
| Widget performance | Excellent, lightweight JS | Heavier, feature-rich | Solid, less customizable | Good |
| Built-in ticketing | Add HelpDesk (separate) | Yes, included | Yes, the core product | Basic inbox |
| Best for | Sales/support teams wanting a fast widget | Product-led SaaS with budget | Large support orgs | Small Shopify stores |
The short version: choose LiveChat if you want a fast widget and per-agent pricing you can predict; choose Intercom if you want product tours, outbound, and a unified suite; choose Zendesk if your priority is a deep ticketing/help-desk system; choose Tidio if you run a small store and need flat-fee pricing.
Who LiveChat is for
✓ Use LiveChat if you:
- Run a sales or support team that needs a fast, brandable chat widget.
- Want predictable per-agent pricing without seat minimums.
- Already use Shopify, HubSpot, Salesforce, or WordPress and need a tight integration.
- Care about widget load time and first-response metrics.
- Need a public, financially stable vendor (LVC on the WSE).
✗ Skip LiveChat if you:
- Need a full help-desk suite (ticketing, SLAs, knowledge) out of the box from one product.
- Want built-in product tours, outbound, or marketing automation à la Intercom.
- Prefer flat-fee unlimited-agent pricing (Tidio-style).
- Need heavy on-premise or air-gapped deployment.
What's included
- Live chat widget with real-time visitor monitoring and proactive triggers
- AI-powered chat suggestions and canned responses for faster agent replies
- Ticketing for managing asynchronous requests from chat, email, and forms
- Chat archives with full transcript search and tagging
- Traffic routing by URL, geography, and time-based team assignment rules
- Integrations with Salesforce, HubSpot, Mailchimp, Shopify, and 200+ apps
- Reports: chat volume, response time, satisfaction, and agent performance
- Mobile app for handling chats from iOS and Android
- SaaSTweaks-verified affiliate deal
- Vendor-direct activation flow with editorial pros + cons review
LiveChat pricing
Verified May 2026. Vendor's published rates at the time we checked — always confirm at checkout.
| Plan | Price | Term | What you get |
|---|---|---|---|
| Starter | $19/agent/mo | annual | $25/agent/mo monthly; 1 concurrent chat, basic reports, ticketing, 60-day chat history |
| Team | $49/agent/mo | annual | $59/agent/mo monthly; unlimited concurrent chats, full reports, integrations, 1-year history |
| Business | $79/agent/mo | annual | $89/agent/mo monthly; staffing predictions, work scheduler, 400-day history |
| Enterprise | Custom | custom | Dedicated account manager, white-label, SSO, HIPAA, annual security audits |
Getting started
4 steps. The last one is the part most people skip.
- 1
Open LiveChat through the link on this page
It carries our referral tag. The price you pay is identical either way, and it never changes the score on this page.
- 2
Compare the tiers against what you actually use
The pricing table on this page lists what each plan includes. Match it to real usage rather than the tier the vendor highlights.
- 3
Start on the smallest plan that fits
Most vendors let you move up mid-cycle and bill the difference, so starting low costs you nothing but starting high does.
- 4
Check the renewal terms before you commit
Note the renewal date and the rate it reverts to, so the second invoice is not a surprise. Annual plans are usually cheaper per month but harder to exit.
Where LiveChat wins and loses
What works
- Real-time visitor monitoring shows browsing behaviour, page history, and cart contents before agents respond
- Proactive chat triggers engage visitors based on time on page, URL, and cart value automatically
- AI chat summaries and suggested replies accelerate agent response time and quality
- Ticket system handles offline messages and unresolved chats within the same platform
- Performance reports show chat volume, response time, and CSAT by agent and team
What doesn't
- Starter plan limited to 1 concurrent chat — completely unworkable for busy support teams
- Team plan at $49/agent/month is necessary for any real team use case, raising the effective entry cost
- ChatBot capability requires a separate LiveChat ChatBot subscription — not included in base plan
- Annual billing required for best pricing — monthly rates are significantly higher
The bottom line
A mature, high-performance chat widget with strong integrations, though its deal is access-only and full customer-service stack requires separate purchases.
LiveChat runs on a subscription model, typically priced per agent per month. Specific pricing tiers usually offer different feature sets, with higher tiers providing more advanced functionalities like detailed reporting, advanced security, and additional integrations. Teams often start with a free trial to assess fit before committing to a paid plan.
LiveChat primarily focuses on real-time live chat and basic ticketing for sales and support. Intercom offers a broader platform that includes live chat, but also extends into more sophisticated customer messaging, email marketing, and product tour capabilities, often at a higher price point. Teams choose LiveChat for its dedicated chat excellence, while Intercom appeals to those seeking an all-in-one customer engagement platform.
Most SaaS subscriptions, including LiveChat, offer monthly or annual billing cycles. Users typically have the flexibility to cancel their subscription before the next billing period to avoid further charges. Reviewing the specific terms of service or contacting their support team provides the most accurate cancellation policy details.
LiveChat provides integrations with various CRM systems, e-commerce platforms, and other business tools. These integrations allow for data synchronization, enabling agents to access customer information directly within the chat interface and log chat transcripts in the CRM. The depth and breadth of these integrations vary, with common platforms usually well-supported.
