Run high-volume support at scale
Route thousands of voice and digital interactions, staff with workforce tools, and track SLAs in real time.
Five9
Customer Support
Verified CUSTOMER SUPPORT
Five9 deal: Free demo and custom quote
Five9 is an enterprise cloud contact center platform that runs inbound and outbound voice plus digital channels with built-in AI for routing, agent assist and self-service.
- Deep, proven enterprise platform
- Strong outbound dialing
- Built-in AI included per seat
- Wide integration ecosystem
SaaSTweaks Score
48/100Situational★★★★★
A mature, capable enterprise CCaaS with strong reliability, but its high minimum seat count, contract lock-in, and steep setup make it inaccessible and pricey for most teams.
- Deal Strength3.0/10
Deal mechanic is 'extended free trial' described as 'Free demo and custom quote'. This is effectively an access-only demo or trial with no verified public discount, capped at 3 per rubric.
- Value for Money3.0/10
Pricing starts at $119/user/month with a 50-seat minimum, making it expensive for small teams. Editorial summary states 'SMB value 5.0' and 'overkill for small teams', indicating it is pricey versus peers for most businesses.
- Capability9.0/10
Editorial summary describes it as a 'deep, mature platform' with omnichannel routing, outbound dialers, built-in AI, workforce engagement, CRM integrations, and reporting. Standout scores: Enterprise depth 9.0, Omnichannel + AI 8.5. It is category-leading for enterprise contact centers.
- Time to Value3.0/10
Editorial summary notes 'most deployments involve implementation and professional-services costs', and it is an enterprise platform with a 50-seat minimum. This suggests a steep setup and weeks to value, not near-instant.
- Trust & Reliability8.0/10
Editorial summary gives Reliability 8.5 and calls it a 'powerful, proven CCaaS'. It is an established enterprise platform, implying strong reputation, uptime, and security, but review counts and SLA specifics are not provided, so scored conservatively.
- Flexibility & Exit3.0/10
Pricing typically assumes longer-term contracts (e.g., 36-month), with month-to-month costing more. There is a 50-seat minimum and likely professional services involvement, indicating annual lock-in and awkward export/exit.
Scored 2026-07-05 · How we score →
About Five9
Quick answer: Five9 is a cloud contact center platform (CCaaS) for mid-market and enterprise teams that handle high call and message volume. It combines inbound and outbound voice, digital channels and AI features like intelligent routing and agent assist. Pricing is per-seat and starts around $119/user/mo on the Digital plan, with a 50-seat minimum, so it is not aimed at small teams.
- What it is: Enterprise cloud contact center (CCaaS) software for voice and digital support and sales.
- Best for: Mid-market and enterprise contact centers with dozens to thousands of agents.
- Standout: Deep, mature platform with strong outbound dialing, omnichannel and built-in AI.
- Pricing: Per-seat from ~$119/mo (Digital) and ~$159/mo (Core); higher tiers are custom. 50-seat minimum.
- Rivals: Genesys Cloud, NICE CXone, Talkdesk.
What is Five9?
Five9 is a cloud contact center as a service (CCaaS) platform built for organizations that run sizable support or sales operations. Instead of on-premise phone hardware, agents work from a browser-based console that handles inbound and outbound voice, plus digital channels like email, chat, SMS and social. It is designed to route high volumes of interactions, manage agent workflows and report on contact-center performance at scale.
The platform leans heavily into automation and AI. Five9 includes intelligent routing, workforce engagement, and AI capabilities such as an Intelligent Virtual Agent for self-service and agent-assist tools that transcribe and summarize calls. Outbound teams get predictive, progressive and power dialers for high-volume campaigns. Every seat ships with a pool of AI minutes for transcription and summaries, while advanced AI agents and virtual agents are usage-based add-ons.
Key features
Omnichannel routing
Route voice, email, chat, SMS and social interactions to the right agent with skills-based logic.
Outbound dialers
Predictive, progressive and power dialing modes for high-volume outbound sales and collections.
Built-in AI
Intelligent Virtual Agents, real-time agent assist, and call transcription and summarization.
Workforce engagement
Forecasting, scheduling and quality management to staff and coach contact-center teams.
CRM integrations
Prebuilt connectors for Salesforce, ServiceNow, Microsoft and other enterprise systems.
Reporting and analytics
Real-time dashboards and historical reporting on SLAs, agent performance and customer journeys.
Five9 pricing explained
Five9 is priced per agent per month and is tiered by feature depth. Published entry pricing is around $119/user/mo for the Digital plan and $159/user/mo for the Core plan, though those list rates typically assume a longer-term (around 36-month) contract, so month-to-month or shorter terms cost more. Higher tiers (Premium, Optimum and Ultimate) bundle more channels and workforce tools but are quoted directly by sales. Every plan includes a block of AI minutes per seat, while advanced AI agents and Intelligent Virtual Agents are usage-based and billed separately. There is a 50-seat minimum, and most deployments involve implementation and professional-services costs, so always get a custom quote and confirm current pricing.
~$119
Digital plan, per agent/month
~$159
Core plan, per agent/month
50
Seat minimum on all plans
Custom
Premium/Optimum/Ultimate tiers
Five9 vs Genesys Cloud vs NICE CXone
| Tool | Best for | Pricing | Standout |
|---|---|---|---|
| Five9 | Mid-market and enterprise contact centers | Per agent from ~$119/mo; 50-seat min | Strong outbound dialing and AI |
| Genesys Cloud | Large omnichannel CX operations | Per-agent and usage-based tiers | Broad CX and journey orchestration |
| NICE CXone | Enterprises needing deep WFM and analytics | Custom, per-agent | Workforce optimization suite |
✓ Use it if you
- Run a contact center with 50+ agents
- Need omnichannel voice and digital in one platform
- Do high-volume outbound dialing for sales or collections
- Want built-in AI for self-service and agent assist
✗ Skip it if you
- Have a small team under the 50-seat minimum
- Just need a simple business phone system, not a contact center
- Want fixed, transparent pricing without a sales process
✓ Verified · 2026
Five9 — enterprise cloud contact center
Book a demo to see omnichannel routing, AI agent assist and outbound dialing, and get a per-seat quote tailored to your team size.
Get started with Five9 →Is Five9 worth it?
For the contact centers it is built for, Five9 is a strong, mature choice with deep outbound dialing, solid omnichannel routing and genuinely useful AI. The catch is fit: the 50-seat minimum and per-agent pricing that starts above $100/mo mean it only makes sense for mid-market and enterprise operations. Smaller teams that just need a business phone system or light support tooling will get better value from a per-user VoIP or help-desk product. Run a demo, model the all-in cost including AI usage and implementation, and confirm current pricing before committing.
Capabilities
- • Omnichannel routing (voice, email, chat, SMS, social)
- • Predictive, progressive and power outbound dialers
- • Intelligent Virtual Agents for self-service
- • Real-time agent assist and call summaries
- • Workforce engagement and forecasting
- • Salesforce, ServiceNow and Microsoft integrations
- • Real-time and historical analytics
- • Included AI minutes per seat
Watch: Five9 in action
Official video from the Five9 team.
What's included
What SaaSTweaks members actually get with Five9.
Power through call campaigns
Use predictive and power dialers with built-in coaching to maximize connect rates for large sales teams.
Unify channels and add AI
Consolidate voice and digital onto one platform and layer in virtual agents and agent assist to deflect and speed up contacts.
How to claim
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Click claim
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Sign up through the partner link
No code needed — the offer applies automatically when you register through our Five9 link.
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Offer applies automatically
No surcharge to you — verified by the SaaSTweaks Deal Desk, not the vendor.
Frequently asked
How much does Five9 cost?
Published entry pricing is around $119/user/mo for the Digital plan and $159/user/mo for Core. Higher tiers (Premium, Optimum, Ultimate) are custom-quoted. There is a 50-seat minimum and most plans include AI minutes per seat. Confirm current pricing with Five9 sales.
Is there a free trial of Five9?
Five9 does not offer a public self-serve free trial. Instead you book a demo and work with sales on a tailored quote and proof of concept. Use the demo to model your all-in cost before signing.
Does Five9 have a seat minimum?
Yes. Five9 requires a minimum of 50 agent seats across its plans, which is why it suits mid-market and enterprise contact centers rather than small teams.
What AI features does Five9 include?
Each seat includes a pool of AI minutes for transcription and summaries, plus access to intelligent routing and real-time agent assist. Advanced capabilities like Intelligent Virtual Agents and AI agents are usage-based add-ons.
Is Five9 a phone system or a contact center?
Five9 is a full contact center platform, not just a business phone system. It handles inbound and outbound voice alongside digital channels with routing, workforce management and analytics. If you only need office phones, a per-user VoIP tool is a better fit.
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