8x8
Meetings Verified May 2026
Cloud phone, video meetings, and an integrated contact center on one platform with global calling baked in — built for teams that need voice and CX together.
- Voice and contact center in one platform
- Strong international calling
- Deep contact-center toolset
- Microsoft Teams support
How 8x8 scored 46/100
6 weighted criteria, each scored out of 10 and published with its reasoning. Featured placements never move a score.
Deal Strength
3.0 /10Every 8x8 deal now goes through sales, and the entry price is rarely the price you sign at. What you get here is verified pricing to negotiate against — no coupon, no published saving.
Value for Money
5.0 /10The X2 plan runs about $24/user/mo against RingCentral from $20, Zoom Phone from $10 and Teams Phone from $8, with international calling included. Opaque quoting and add-ons push the real number higher, leaving it around the category norm.
Capability
8.0 /10One tenant carries telephony, video, chat, SMS and contact centre together, with higher tiers adding advanced telephony, global voice, omni-channel routing and analytics. It is one of the more honest end-to-end stories in UCaaS.
Time to Value
3.0 /10There is no self-serve signup — every deal goes through sales, typically landing around $24 per user per month on an annual contract. Budget weeks for quoting, provisioning and number porting before anyone makes a call.
Trust & Reliability
5.0 /108x8 shows customer logos and keeps shipping product (8x8 Pulse, Resolve), and pitches itself as trusted by small teams and built to scale. It publishes no uptime SLA here and there is no review consensus to check, so the evidence is thin.
Flexibility & Exit
3.0 /10Pricing is on annual terms, and contact-centre tiers are often licensed only on multi-year agreements. Nothing is published about cancelling early or exporting call and contact data, so settle both points before you sign.
About 8x8
Quick answer
8x8 is an enterprise-grade communications platform that combines a cloud phone system (UCaaS), team messaging, video meetings, and a full contact center (CCaaS) under one roof. It is aimed at mid-market and larger organizations that want voice and customer-experience tooling from a single vendor, with strong international calling. Pricing is quote-based and not published, so the headline number you see online is an estimate — confirm at signup.
What is 8x8?
8x8 is a cloud communications provider that bundles a business phone system, team chat, video meetings, SMS, and a contact center into a single platform it calls the X-Series. The pitch is consolidation: instead of buying a phone system from one vendor and a contact center from another, a company runs both on 8x8 and gets shared admin, shared analytics, and one bill. That makes it a natural fit for mid-market and enterprise buyers who support both internal employees and customer-facing agents.
The product splits into two halves. The UCaaS side (tiers X2 and X4) handles employee phone, messaging, and meetings, with X4 adding unlimited calling to many international destinations and supervisor analytics. The CCaaS side (tiers X6, X7, and X8) layers on omnichannel routing, IVR, quality management, and workforce tools for support and sales teams. Because 8x8 owns both halves, the contact center is genuinely integrated rather than bolted on — a real differentiator against UCaaS-only competitors.
Key features
Cloud phone system
Business-grade VoIP with auto-attendant, call routing, voicemail-to-email, and desktop and mobile softphones.
Global calling
Unlimited calling to dozens of countries on higher UCaaS tiers, useful for distributed and international teams.
Integrated contact center
Omnichannel routing across voice, chat, email, and social with IVR, skills-based routing, and supervisor dashboards.
Video meetings
Built-in video conferencing with screen sharing, recording, and transcription, no separate meeting tool needed.
Analytics and quality management
Call and agent analytics, speech analytics, and quality scoring on contact-center plans.
Microsoft Teams integration
8x8 for Microsoft Teams brings PSTN calling into Teams for organizations standardized on Microsoft.
8x8 pricing
8x8 does not publish standard list pricing on its site; you request a quote and pricing is configured to your seat count, channels, and add-ons. Third-party estimates put the entry UCaaS tier (X2) at roughly $24 per user per month and X4 in the $44–$57 range depending on term, with the contact-center tiers (X6–X8) priced higher and quoted individually. Budget beyond the per-seat figure too: setup and onboarding fees, extra phone numbers, and contact-center add-ons can all raise the real total. Always confirm the full configured cost at signup rather than trusting a blog estimate.
8x8 vs RingCentral vs Dialpad
| Tool | Best for | Pricing | Standout |
|---|---|---|---|
| 8x8 | Mid-market/enterprise wanting voice + contact center | Quote-based | Integrated UCaaS and CCaaS plus global calling |
| RingCentral | SMB to enterprise UCaaS with a large app ecosystem | Published per-seat tiers | Mature platform and integrations |
| Dialpad | Teams that want AI-native calling and coaching | Published per-seat tiers | Built-in AI transcription and real-time assist |
✓ Use it if you
- Need a business phone system and a contact center from one vendor
- Have international teams that benefit from broad unlimited calling
- Run support or sales operations that need omnichannel routing and QA
- Want a Microsoft Teams calling backbone
✗ Skip it if you
- Are a small team that just needs a simple phone line
- Want transparent self-serve pricing without a sales call
- Prefer a lightweight, fast-to-deploy tool over a full platform
Is 8x8 worth it?
For mid-market and enterprise buyers who genuinely need unified communications and a contact center together, 8x8 is one of the strongest single-vendor options, and its international calling is a real edge. The friction is the buying process: no public pricing, a quote-driven sales motion, and add-on costs that can surprise smaller teams. If you fit the profile, get a configured quote and compare it head-to-head with RingCentral; if you only need a basic phone system, this is more platform than you need.
What's included
- Cloud business phone system (VoIP) with auto-attendant and call routing
- Unlimited international calling on higher tiers
- Integrated omnichannel contact center (voice, chat, email, social)
- IVR and skills-based routing
- Built-in video meetings with recording and transcription
- Team messaging and SMS
- Speech analytics and quality management
- Microsoft Teams calling integration
8x8 pricing
Verified May 2026. Vendor's published rates at the time we checked — always confirm at checkout.
| Plan | Price | Term | What you get |
|---|---|---|---|
| X2 | $24/user/mo | annual | Unlimited voice calling in 14 countries, video meetings, team messaging, auto-attendant |
| X4 | $44/user/mo | annual | Everything in X2 plus unlimited calling in 48 countries, supervisor analytics, call recording |
| X6 | Custom | annual | Voice contact center with skills-based routing, IVR, CRM integrations, wallboards |
| X7 | Custom | annual | Omnichannel contact center adding digital channels: chat, email, social |
| X8 | Custom | annual | AI-powered quality management, speech analytics, full workforce management |
Getting started
4 steps. The last one is the part most people skip.
- 1
Open 8x8 through the link on this page
It carries our referral tag. The price you pay is identical either way, and it never changes the score on this page.
- 2
Compare the tiers against what you actually use
The pricing table on this page lists what each plan includes. Match it to real usage rather than the tier the vendor highlights.
- 3
Start on the smallest plan that fits
Most vendors let you move up mid-cycle and bill the difference, so starting low costs you nothing but starting high does.
- 4
Check the renewal terms before you commit
Note the renewal date and the rate it reverts to, so the second invoice is not a surprise. Annual plans are usually cheaper per month but harder to exit.
Where 8x8 wins and loses
What works
- Voice and contact center in one platform
- Strong international calling
- Deep contact-center toolset
- Microsoft Teams support
What doesn't
- Pricing is not published
- Setup is heavier than SMB tools
- Add-on and setup fees add up
The bottom line
A capable unified communications platform with sales-only pricing and annual lock-in, best for mid-market businesses needing integrated contact centre.
The UCaaS tiers (X2, X4) cover employee phone, messaging, and meetings, while the contact-center tiers (X6, X7, X8) add omnichannel agent routing, IVR, and quality management for customer-facing teams.
No. 8x8 configures pricing per account through a quote, so published figures online are third-party estimates. Confirm the actual cost at signup.
Yes. Video conferencing with screen sharing, recording, and transcription is built into the platform, so you do not need a separate meeting tool.
Both are mature UCaaS platforms, but 8x8 is often chosen when a buyer wants a tightly integrated contact center and broad international calling from the same vendor. RingCentral publishes per-seat pricing and has a large app ecosystem.
It can be, but its strength is larger teams that need a contact center alongside their phone system. A very small team that only needs a basic line will likely find it more platform than necessary.
