Consolidate phone and contact center
Run employee voice and customer support on one platform with shared admin, analytics, and a single vendor relationship.
8x8
Meetings
Verified MEETINGS
8x8 deal: Exclusive 8x8 access
Cloud phone, video meetings, and an integrated contact center on one platform with global calling baked in — built for teams that need voice and CX together.
- Voice and contact center in one platform
- Strong international calling
- Deep contact-center toolset
- Microsoft Teams support
SaaSTweaks Score
46/100Situational★★★★★
A capable unified communications platform with sales-only pricing and annual lock-in, best for mid-market businesses needing integrated contact centre.
- Deal Strength3.0/10
VERIFIED DEAL MECHANIC is 'verified deal' but SAVINGS CLAIM is 'none' and DISCOUNT TYPE is 'verified_pricing' with no coupon; editorial states 'every deal now goes through sales' and 'entry price is rarely the price you sign at'—this is access-only/sales-quote pricing, not a public discount, capping at 3.
- Value for Money5.0/10
Editorial compares 8x8 X2 at ~$24/user/mo to RingCentral from $20, Zoom Phone from $10, and Teams Phone from $8; includes international calling, but pricing is opaque and often higher with add-ons, placing it at the category norm for unified communications with contact centre.
- Capability8.0/10
Editorial describes 'unified communications and contact-centre platform' bundling telephony, video, chat, SMS, and contact centre under one tenant with tiers (X2 to X8) adding advanced telephony, global voice, omni-channel routing, and analytics; 'one of the more honest end-to-end stories in UCaaS' indicates broad, few gaps.
- Time to Value3.0/10
Editorial notes 'every deal now goes through sales' and 'typically from around $24 per user per month on annual contracts via sales'; no self-serve, requiring sales engagement and likely implementation, indicating a steep process taking weeks to value.
- Trust & Reliability5.0/10
Live site shows customer logos and product announcements (8x8 Pulse, Resolve), but no uptime/SLA or review consensus data; editorial mentions it's 'trusted by small teams, built to scale' but evidence is thin, so scoring conservatively as generally positive.
- Flexibility & Exit3.0/10
Editorial states pricing is 'on annual terms' and contact-centre tiers 'often licensed only on multi-year agreements,' with no mention of easy cancellation or data export; this indicates annual lock-in and likely awkward export processes.
Scored 2026-06-05 · How we score →
About 8x8
Quick answer: 8x8 is an enterprise-grade communications platform that combines a cloud phone system (UCaaS), team messaging, video meetings, and a full contact center (CCaaS) under one roof. It is aimed at mid-market and larger organizations that want voice and customer-experience tooling from a single vendor, with strong international calling. Pricing is quote-based and not published, so the headline number you see online is an estimate — confirm at signup.
- What it is: Combined cloud phone system, video, messaging, and contact center on the X-Series platform.
- Best for: Mid-market and enterprise teams that want unified communications plus a contact center from one provider.
- Standout: Unlimited calling to dozens of countries on higher tiers, plus a deep CCaaS that few UCaaS rivals match.
- Pricing: Quote-based; UCaaS tiers (X2/X4) roughly $24–$57/user/mo, contact-center tiers (X6–X8) higher (confirm at signup).
- Rivals: RingCentral, Dialpad, Zoom Phone.
What is 8x8?
8x8 is a cloud communications provider that bundles a business phone system, team chat, video meetings, SMS, and a contact center into a single platform it calls the X-Series. The pitch is consolidation: instead of buying a phone system from one vendor and a contact center from another, a company runs both on 8x8 and gets shared admin, shared analytics, and one bill. That makes it a natural fit for mid-market and enterprise buyers who support both internal employees and customer-facing agents.
The product splits into two halves. The UCaaS side (tiers X2 and X4) handles employee phone, messaging, and meetings, with X4 adding unlimited calling to many international destinations and supervisor analytics. The CCaaS side (tiers X6, X7, and X8) layers on omnichannel routing, IVR, quality management, and workforce tools for support and sales teams. Because 8x8 owns both halves, the contact center is genuinely integrated rather than bolted on — a real differentiator against UCaaS-only competitors.
Key features
Cloud phone system
Business-grade VoIP with auto-attendant, call routing, voicemail-to-email, and desktop and mobile softphones.
Global calling
Unlimited calling to dozens of countries on higher UCaaS tiers, useful for distributed and international teams.
Integrated contact center
Omnichannel routing across voice, chat, email, and social with IVR, skills-based routing, and supervisor dashboards.
Video meetings
Built-in video conferencing with screen sharing, recording, and transcription, no separate meeting tool needed.
Analytics and quality management
Call and agent analytics, speech analytics, and quality scoring on contact-center plans.
Microsoft Teams integration
8x8 for Microsoft Teams brings PSTN calling into Teams for organizations standardized on Microsoft.
8x8 pricing
8x8 does not publish standard list pricing on its site; you request a quote and pricing is configured to your seat count, channels, and add-ons. Third-party estimates put the entry UCaaS tier (X2) at roughly $24 per user per month and X4 in the $44–$57 range depending on term, with the contact-center tiers (X6–X8) priced higher and quoted individually. Budget beyond the per-seat figure too: setup and onboarding fees, extra phone numbers, and contact-center add-ons can all raise the real total. Always confirm the full configured cost at signup rather than trusting a blog estimate.
~$24
Estimated X2 UCaaS tier, per user/mo
X2–X8
UCaaS through full contact-center tiers
Quote
Pricing not published; configured per account
Global
Unlimited calling to dozens of countries (higher tiers)
8x8 vs RingCentral vs Dialpad
| Tool | Best for | Pricing | Standout |
|---|---|---|---|
| 8x8 | Mid-market/enterprise wanting voice + contact center | Quote-based | Integrated UCaaS and CCaaS plus global calling |
| RingCentral | SMB to enterprise UCaaS with a large app ecosystem | Published per-seat tiers | Mature platform and integrations |
| Dialpad | Teams that want AI-native calling and coaching | Published per-seat tiers | Built-in AI transcription and real-time assist |
✓ Use it if you
- Need a business phone system and a contact center from one vendor
- Have international teams that benefit from broad unlimited calling
- Run support or sales operations that need omnichannel routing and QA
- Want a Microsoft Teams calling backbone
✗ Skip it if you
- Are a small team that just needs a simple phone line
- Want transparent self-serve pricing without a sales call
- Prefer a lightweight, fast-to-deploy tool over a full platform
Is 8x8 worth it?
For mid-market and enterprise buyers who genuinely need unified communications and a contact center together, 8x8 is one of the strongest single-vendor options, and its international calling is a real edge. The friction is the buying process: no public pricing, a quote-driven sales motion, and add-on costs that can surprise smaller teams. If you fit the profile, get a configured quote and compare it head-to-head with RingCentral; if you only need a basic phone system, this is more platform than you need.
Capabilities
- • Cloud business phone system (VoIP) with auto-attendant and call routing
- • Unlimited international calling on higher tiers
- • Integrated omnichannel contact center (voice, chat, email, social)
- • IVR and skills-based routing
- • Built-in video meetings with recording and transcription
- • Team messaging and SMS
- • Speech analytics and quality management
- • Microsoft Teams calling integration
What's included
What SaaSTweaks members actually get with 8x8.
Call internationally without metered surprises
Unlimited calling to dozens of countries on higher tiers keeps costs predictable for teams spread across regions.
Route every channel to the right agent
Omnichannel routing, IVR, and quality scoring give contact-center leaders the controls they need to manage volume and quality.
How to claim
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Click claim
Hit the button on this page — opens the partner site in a new tab.
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Sign up through the partner link
No code needed — the offer applies automatically when you register through our 8x8 link.
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Offer applies automatically
No surcharge to you — verified by the SaaSTweaks Deal Desk, not the vendor.
Frequently asked
What is the difference between 8x8 UCaaS and CCaaS tiers?
The UCaaS tiers (X2, X4) cover employee phone, messaging, and meetings, while the contact-center tiers (X6, X7, X8) add omnichannel agent routing, IVR, and quality management for customer-facing teams.
Does 8x8 publish its pricing?
No. 8x8 configures pricing per account through a quote, so published figures online are third-party estimates. Confirm the actual cost at signup.
Does 8x8 include video meetings?
Yes. Video conferencing with screen sharing, recording, and transcription is built into the platform, so you do not need a separate meeting tool.
How does 8x8 compare to RingCentral?
Both are mature UCaaS platforms, but 8x8 is often chosen when a buyer wants a tightly integrated contact center and broad international calling from the same vendor. RingCentral publishes per-seat pricing and has a large app ecosystem.
Is 8x8 a good fit for small businesses?
It can be, but its strength is larger teams that need a contact center alongside their phone system. A very small team that only needs a basic line will likely find it more platform than necessary.
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