Dialpad
Meetings Verified May 2026
AI-first meetings and calls that transcribe, summarize, and coach your team in real time — without leaving the room.
- Real-time AI transcription and sentiment analysis during calls surfaces insights without post-call review
- Ai Playbooks give reps live coaching prompts based on conversation keywords and topics
- Works across all devices — desktop, mobile, browser — with the same number across all
- Built-in analytics dashboard shows call volume, duration, and coaching metrics at team level
How Dialpad scored 66/100
6 weighted criteria, each scored out of 10 and published with its reasoning. Featured placements never move a score.
Deal Strength
3.0 /10There is no exclusive SaaSTweaks coupon on Dialpad; the value comes from its 14-day free trial with no credit card required, plus the roughly 40% saving for paying annually instead of monthly. That standard trial-and-annual structure is open to any buyer, which keeps the deal itself modest.
Value for Money
8.0 /10Dialpad offers strong value by folding a cloud business phone, video meetings, team messaging and built-in AI into one per-seat bill starting at $15 per user per month on the annual Standard plan. Replacing a separate phone system, meeting tool and AI note-taker at that price undercuts buying each tool individually.
Capability
9.0 /10Dialpad is a category-leading unified communications platform, pairing VoIP calling, video meetings, SMS and team messaging with an AI-native core: live transcription, real-time sentiment analysis, Ai Recaps that summarize calls with action items, and Real-Time Assist coaching cards. Layer on its AI contact center and sales tooling across 70-plus countries and few rivals match this breadth.
Time to Value
8.0 /10Teams reach a working setup within hours. The 14-day free trial needs no credit card, apps run in the browser and natively on desktop and mobile, and numbers, users and integrations with Salesforce, Google Workspace and Microsoft Teams configure through a self-serve admin panel rather than a carrier install.
Trust & Reliability
7.0 /10Dialpad has a solid track record, founded in 2011 and now serving large enterprises including T-Mobile, the NHL's Florida Panthers, AAA and Nasdaq, with its speech AI transcribing calls at roughly 94% accuracy on clear audio. It reads as well-established rather than the outright reliability leader, which earns a strong but not perfect mark.
Flexibility & Exit
5.0 /10Billing flexibility is middling. Month-to-month plans sit alongside cheaper annual contracts, but the Pro tier carries a three-seat minimum and Enterprise a steep 100-user floor, so smaller teams can end up paying for unused licenses. Cancellation and data-export terms are not clearly published, leaving exit friction average rather than reassuring.
About Dialpad
Quick answer
Dialpad is a cloud communications platform built around proprietary AI that transcribes meetings and calls in real time, generates summaries, surfaces coaching tips, and routes voice, video, and messaging through a single app. It's a strong fit for sales and support-heavy teams that want calling + video + AI on one bill rather than stitching together Zoom, a separate phone system, and a transcription tool.
What is Dialpad?
Dialpad is a true unified communications-as-a-service (UCaaS) platform built from the ground up on a proprietary AI engine called Dialpad AI. The company was founded in 2011 by Craig Walker, who previously co-founded Google Voice and GrandCentral, and the platform now serves businesses ranging from small teams to enterprises with thousands of seats.
Unlike standalone meeting tools, Dialpad bundles cloud phone (Voice), video meetings, messaging, and an AI contact center into a single product. Its differentiator has always been the AI layer: every call and meeting can be transcribed live, summarized automatically, searched later, and used to coach reps in real time with on-screen cards.
The product runs natively on the web, Mac, Windows, iOS, and Android, and it integrates tightly with the tools most businesses already use — Google Workspace, Microsoft 365, Salesforce, HubSpot, Slack, and Zoom, among others.
Key features that actually matter
Dialpad AI (Voice Intelligence)
Real-time transcription, sentiment detection, and keyword tracking on every call and meeting. After a meeting, AI Recaps produce summaries, action items, and highlight reels you can share with attendees.
Real-Time Assist cards
During a call, the agent sees on-screen cards with answers, talking points, or pricing pulled from your knowledge base — perfect for sales and support coaching at scale.
Cloud phone built-in
Get a real business number (local, toll-free, or international) without a separate VoIP provider. Includes IVR menus, voicemail-to-text, call queues, and ring groups.
Video meetings & Switchboard
One-click HD video meetings with screen share, plus Switchboard — an always-on virtual meeting room that anyone in the company can drop into, like a persistent open lobby.
AI Contact Center (Ai Contact Center)
For support teams, Dialpad offers a full contact center with intelligent routing, AI agent assist, quality scoring, and CSAT prediction — all on the same platform.
Integrations & open APIs
Native apps for Salesforce, HubSpot, Slack, Microsoft Teams, Google Workspace, Zapier, and a documented API/webhook system for custom workflows.
Dialpad pricing in 2026
Dialpad publishes list pricing on its site, but exact dollar amounts can shift with promotions and plan changes — always verify on the official pricing page before buying. The structure is roughly:
- Standard — from ~$15/user/month (billed annually): unlimited calling, SMS/MMS, basic video meetings, voicemail transcription, integrations.
- Pro — from ~$25/user/month (billed annually): adds Dialpad AI, Real-Time Assist, advanced call routing, video meetings with larger capacity, and 24/7 chat support.
- Enterprise — custom quote: includes the AI Contact Center, advanced analytics, global voice, single sign-on, custom retention, and a dedicated CSM.
If you only need meetings and not the full phone system, Dialpad does offer a Meetings-only plan tier, but most teams adopt Dialpad for the bundled UCaaS value rather than the meeting tool in isolation. International rates, toll-free numbers, and SMS bundles are sold as add-ons.
How Dialpad compares to alternatives
How you evaluate Dialpad depends entirely on which problem you're trying to solve. If all you need is video, the comparison looks different than if you're comparing full phone systems.
| Feature | Dialpad | Zoom Workplace | Microsoft Teams | Google Meet |
|---|---|---|---|---|
| Native cloud phone | Yes — included in plans | Zoom Phone add-on | Teams Phone add-on | No (use separate provider) |
| Real-time AI transcription | Yes, on calls and meetings | Yes, with AI Companion | Yes, with Copilot | Yes, basic transcription |
| Real-time coaching cards | Yes (Real-Time Assist) | Limited | Limited | No |
| AI contact center | Built-in (AiCC) | Zoom Contact Center add-on | Dynamics 365 add-on | No |
| Best for | Sales & support teams wanting one bill | Video-first companies | Microsoft 365 shops | Google Workspace shops |
| Approx. starting price | ~$15/user/mo | ~$15/user/mo | ~$7/user/mo for Teams alone | Included with Workspace |
The honest takeaway: if you only need video and chat, Google Meet (free with Workspace) or Zoom will be cheaper. If you want a real business phone, AI meeting notes, and a contact center in one bill, Dialpad is hard to beat on price-per-feature.
Who Dialpad is best for
✓ Use Dialpad if you:
- Run a sales, support, or recruiting team that lives on calls and needs post-call summaries automatically.
- Want to replace a separate VoIP provider, meeting tool, and AI note-taker with one platform.
- Operate in multiple countries and need local DIDs in 70+ markets.
- Already use Salesforce, HubSpot, or Google Workspace and want a deeply integrated dialer.
- Care about real-time coaching for new reps and visible call analytics.
✗ Skip Dialpad if you:
- Only need a basic free or cheap video meeting tool (try Google Meet or Zoom free tier).
- Are deeply locked into Microsoft 365 and already have Teams Phone — overlap will frustrate IT.
- Need a heavy on-prem or hybrid PBX — Dialpad is fully cloud-native.
- Have sub-10 users and don't take many client calls — the AI features won't pay back.
- Operate in countries where Dialpad numbers or regulatory support are limited.
What's included
- AI-powered cloud phone system with real-time call transcription and live coaching
- Dialpad Ai scores every call and surfaces action items and follow-ups automatically
- Business phone, video meetings, and team messaging on one unified platform
- Built-in contact center with predictive CSAT and queue analytics
- Local number support in 70+ countries with toll-free and international DID provisioning
- CRM integrations: Salesforce, HubSpot, Zoho, and ServiceNow with screen-pop and auto-logging
- Voicemail transcription delivered to email and Slack with instant search
- Works on any device: desktop app, mobile app, or existing desk phone via SIP
- SaaSTweaks-verified affiliate deal
- Vendor-direct activation flow with editorial pros + cons review
Dialpad pricing
Verified May 2026. Vendor's published rates at the time we checked — always confirm at checkout.
| Plan | Price | Term | What you get |
|---|---|---|---|
| Standard | $12/user/mo | annual | $15/user/mo monthly; unlimited calling in US/CA, SMS, MMS, video meetings up to 10 participants |
| Pro | $20/user/mo | annual | $25/user/mo monthly; CRM integrations, 25-participant meetings, voicemail transcription, international SMS |
| Enterprise | Custom | custom | SSO, SLA, dedicated CSM, extended data retention, unlimited ring groups |
Getting started
4 steps. The last one is the part most people skip.
- 1
Open Dialpad through the link on this page
It carries our referral tag. The price you pay is identical either way, and it never changes the score on this page.
- 2
Compare the tiers against what you actually use
The pricing table on this page lists what each plan includes. Match it to real usage rather than the tier the vendor highlights.
- 3
Start on the smallest plan that fits
Most vendors let you move up mid-cycle and bill the difference, so starting low costs you nothing but starting high does.
- 4
Check the renewal terms before you commit
Note the renewal date and the rate it reverts to, so the second invoice is not a surprise. Annual plans are usually cheaper per month but harder to exit.
Where Dialpad wins and loses
What works
- Real-time AI transcription and sentiment analysis during calls surfaces insights without post-call review
- Ai Playbooks give reps live coaching prompts based on conversation keywords and topics
- Works across all devices — desktop, mobile, browser — with the same number across all
- Built-in analytics dashboard shows call volume, duration, and coaching metrics at team level
- Integrates with Salesforce, HubSpot, and Zendesk to log calls automatically in CRM records
What doesn't
- AI features are genuinely useful but the Standard plan version is more limited than Pro
- Video meetings cap at 10 participants on Standard — Teams or Zoom still needed for larger calls
- Call quality can occasionally dip over lower-quality internet connections
- International calling requires add-on minutes or Pro plan for non-US/CA numbers
The bottom line
Dialpad packs a cloud phone system, video meetings, messaging and genuinely AI-native features like live transcription and automatic call summaries into one per-seat platform, making it a strong buy for teams consolidating separate tools. Seat minimums on higher plans and the lack of an exclusive discount are the main reasons it stops short of a top score.
Dialpad's business communications tier starts at $15 per user per month on the annual Standard plan, rising to about $27 month-to-month. The Pro plan runs $25 per user annually ($35 monthly) with a three-seat minimum, while Enterprise uses custom pricing and a 100-user minimum. Every tier bundles calling, messaging and AI features such as transcription and Ai Recaps.
Yes. Dialpad offers a 14-day free trial on both the Standard and Pro plans with no credit card required. The trial includes core calling, messaging and AI features like live transcription and Ai Recaps, so teams can test the platform on real calls and meetings before committing to a monthly or annual contract.
Dialpad is worth it for teams that want a phone system, video meetings and AI note-taking on a single per-seat bill instead of three separate subscriptions. Its built-in AI, including live transcription, automatic call summaries and real-time coaching, is the standout. The main trade-offs are seat minimums on higher tiers and the absence of an exclusive discount.
Dialpad differentiates itself by making AI native to the platform rather than a paid add-on, with live transcription, sentiment analysis and automatic call summaries included across plans. RingCentral offers a larger integration marketplace and longer enterprise pedigree, but Dialpad generally wins on built-in AI depth and a lower entry price of $15 per user per month.
Dialpad embeds AI across the platform: real-time call and meeting transcription, Ai Recaps that auto-summarize conversations with action items, live sentiment analysis, and Real-Time Assist cards that surface answers to agents mid-call. Its AI contact center and Ai Sales tools add automated coaching and can autonomously resolve routine customer interactions without a live agent.
Yes. Dialpad supports calling and number provisioning across 70-plus countries, making it well suited to distributed and international teams. Users work through browser, desktop and mobile apps, and admins can add local numbers, route calls and connect tools like Salesforce, Zendesk and Google Workspace from one dashboard, with no carrier hardware to install.
