vs 
Zoho CRM vs Bitrix24
CRM Zoho CRM wins overall
Zoho CRM edges ahead with a SaaSTweaks Score of 82/100 vs Bitrix24's 78/100, so it's our default crm pick for most teams. A highly capable, value-packed CRM with a strong free tier and competitive pricing, though annual billing and some complexity mode Where Zoho CRM leads is trust & reliability; Bitrix24, scoring 78/100, is the stronger choice when specific use cases is your priority — Bitrix24 offers exceptional breadth and value with a free unlimited-user plan and flat-rate pricing, though its interface complexi Both are verified, real deals; the right pick comes down to which pillars below matter most for your team.
The verdict
Zoho CRM edges ahead with a SaaSTweaks Score of 82/100 vs Bitrix24's 78/100, so it's our default crm pick for most teams. A highly capable, value-packed CRM with a strong free tier and competitive pricing, though annual billing and some complexity mode Where Zoho CRM leads is trust & reliability; Bitrix24, scoring 78/100, is the stronger choice when specific use cases is your priority — Bitrix24 offers exceptional breadth and value with a free unlimited-user plan and flat-rate pricing, though its interface complexi Both are verified, real deals; the right pick comes down to which pillars below matter most for your team.
Feature by feature
7 points of difference, taken from each vendor's published plans.
| Zoho CRM | Bitrix24 | |
|---|---|---|
| SaaSTweaks Score | Zoho CRM 82/100 | Bitrix24 78/100 |
| Deal strength | Zoho CRM 8.0/10 | Bitrix24 8.0/10 |
| Value for money | Zoho CRM 9.0/10 | Bitrix24 9.0/10 |
| Capability | Zoho CRM 9.0/10 | Bitrix24 9.0/10 |
| Time to value | Zoho CRM 7.0/10 | Bitrix24 5.0/10 |
| Trust & reliability | Zoho CRM 8.0/10 | Bitrix24 7.0/10 |
| Flexibility & exit | Zoho CRM 7.0/10 | Bitrix24 7.0/10 |
What each one actually costs
Published rates at the time we checked. Confirm at checkout — vendors re-cut plans often.
| Plan | Zoho CRM | Bitrix24 | Notes |
|---|---|---|---|
| Entry price | Custom | Custom | |
| Free plan | Yes | Yes | |
| The deal | Free for 3 users; paid from ~$14/user/mo | Free unlimited-user plan; paid from ~$49/mo flat |
Which one is right for you?
Pick Zoho CRM if
- Trust & reliability matters most to you: Zoho CRM scores 8.0/10 vs Bitrix24's 7.0/10. Live site shows major brand trust (Amazon, L'Oreal); editorial summary implies strong reputation; privacy commitment noted; no upt
- Time to value matters most to you: Zoho CRM scores 7.0/10 vs Bitrix24's 5.0/10. Editorial ease for beginners rated 7.5; free tier allows quick start, but platform depth may require some setup; no specific evide
Pick Bitrix24 if
- Deal strength matters most to you: Bitrix24 scores 8.0/10 vs Zoho CRM's 8.0/10. Verified unlimited-user free plan and flat-rate paid pricing from ~$49/mo (not per-user) as per editorial summary and pricing tier
- Value for money matters most to you: Bitrix24 scores 9.0/10 vs Zoho CRM's 9.0/10. Editorial summary rates value for money 9.5; free unlimited-user plan and flat-rate paid plans make it one of the cheapest all-in-
- Capability matters most to you: Bitrix24 scores 9.0/10 vs Zoho CRM's 9.0/10. Editorial summary gives feature breadth 9 and CRM depth 8; live site lists extensive modules (CRM, project management, telephony,
- Time to value matters most to you: Bitrix24 scores 5.0/10 vs Zoho CRM's 7.0/10. Editorial summary notes ease of use 6.8 and a 'real learning curve' due to complex, busy interface; suggests days to value, not in
Moving from one to the other
The migration cost is part of the price. Here is what it actually involves.
It depends on your priorities. Overall, Zoho CRM scores 82/100 versus Bitrix24's 78/100 on the SaaSTweaks benchmark, so Zoho CRM is our default pick. That said, Bitrix24 is the better choice when specific use cases matters more to you. Both are scored across the same six pillars below.
Zoho CRM starts at Custom and Bitrix24 at Custom on their entry paid tiers. Factor in each verified deal too: Zoho CRM — Free for 3 users; paid from ~$14/user/mo; Bitrix24 — Free unlimited-user plan; paid from ~$49/mo flat. The cheaper option depends on your seat count and which plan you need.
On deal strength specifically, Zoho CRM scores 8.0/10 and Bitrix24 scores 8.0/10. Verified free plan for up to 3 users and paid tiers from ~$14/user/month; strong discount vs. enterprise competitors like Salesfor See each deal page for the live offer and terms.
Yes. Before migrating, check each tool's data export and onboarding — most crm tools support CSV or API export. Zoho CRM scores 7.0/10 on flexibility & exit and Bitrix24 7.0/10, which is a good proxy for how painless switching will be.
Each tool earns a 0–100 SaaSTweaks Score weighted across six pillars: deal strength, value for money, capability, time to value, trust & reliability, and flexibility & exit. The ranking here is strictly by score — never by commission. See our methodology at /how-we-score.