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Zoho CRM vs Freshsales
CRM Zoho CRM wins overall
Zoho CRM edges ahead with a SaaSTweaks Score of 82/100 vs Freshsales's 79/100. A highly capable, value-packed CRM with a strong free tier and competitive pricing, though annual billing and some complexity moderate flexibility and time-to-value. For most crm buyers Zoho CRM is the safer pick, but Freshsales wins on the strengths listed below.
The verdict
Zoho CRM edges ahead with a SaaSTweaks Score of 82/100 vs Freshsales's 79/100. A highly capable, value-packed CRM with a strong free tier and competitive pricing, though annual billing and some complexity moderate flexibility and time-to-value. For most crm buyers Zoho CRM is the safer pick, but Freshsales wins on the strengths listed below.
Feature by feature
7 points of difference, taken from each vendor's published plans.
| Zoho CRM | Freshsales | |
|---|---|---|
| SaaSTweaks Score | Zoho CRM 82/100 | Freshsales 79/100 |
| Deal strength | Zoho CRM 8.0/10 | Freshsales 8.0/10 |
| Value for money | Zoho CRM 9.0/10 | Freshsales 8.0/10 |
| Capability | Zoho CRM 9.0/10 | Freshsales 8.0/10 |
| Time to value | Zoho CRM 7.0/10 | Freshsales 8.0/10 |
| Trust & reliability | Zoho CRM 8.0/10 | Freshsales 7.0/10 |
| Flexibility & exit | Zoho CRM 7.0/10 | Freshsales 8.0/10 |
What each one actually costs
Published rates at the time we checked. Confirm at checkout — vendors re-cut plans often.
| Plan | Zoho CRM | Freshsales | Notes |
|---|---|---|---|
| Entry price | Custom | Custom | |
| Free plan | Yes | Yes | |
| The deal | Free for 3 users; paid from ~$14/user/mo | Free plan + free trial available |
Which one is right for you?
Pick Zoho CRM if
- You prioritize value for money — Zoho CRM scores 9.0/10 here.
- You prioritize capability — Zoho CRM scores 9.0/10 here.
- You prioritize trust & reliability — Zoho CRM scores 8.0/10 here.
Pick Freshsales if
- You prioritize time to value — Freshsales scores 8.0/10 here.
- You prioritize flexibility & exit — Freshsales scores 8.0/10 here.
Moving from one to the other
The migration cost is part of the price. Here is what it actually involves.
Zoho CRM vs Freshsales FAQ
The questions people actually ask before switching.
Ask us something elseIt depends on your priorities. Overall Zoho CRM scores 82/100 vs Freshsales's 79/100 on the SaaSTweaks benchmark, so it's our default pick — but Freshsales wins where time to value matter.
Zoho CRM starts at Custom and Freshsales at Custom. Factor in each deal: Zoho CRM — Free for 3 users; paid from ~$14/user/mo; Freshsales — Free plan + free trial available.
Yes. Check each tool's data export and onboarding before migrating; most crm tools support CSV or API export. See both deal pages for current terms.