What is customer feedback software?

It is a platform that collects customer opinions through surveys, NPS scores, reviews, and in-app prompts, then organizes and analyzes the responses. Teams use it to track satisfaction, identify issues, and prioritize improvements.

How is customer feedback software different from a survey tool?

Survey tools focus mainly on building and sending questionnaires. Customer feedback platforms are broader, combining multiple collection methods with analytics, segmentation, integrations, and often closed-loop follow-up workflows.

Who typically uses customer feedback software?

Product managers, customer experience teams, support leaders, and marketing researchers are the primary users. It is also common in UX research and VOC programs.

Best Customer Feedback Software 2026

Marketplace view — filter and compare every customer feedback deal. ← Back to editorial hub