Capture and act on feedback
Run CSAT, NPS, and post-purchase surveys with templates, then analyze trends and share reports across the business.
SurveyMonkey
Customer Feedback
Verified CUSTOMER FEEDBACK
SurveyMonkey deal: Free plan available
Popular online survey and form builder for collecting feedback, running market research, and turning responses into actionable insight.
- Easy and familiar to use
- Extensive template library
- Solid analysis tools
- Audience research panel
SaaSTweaks Score
59/100Situational★★★★★
A robust, methodology-strong survey platform with broad capabilities and quick start, but the affiliate-only deal limits savings and annual billing is typical.
- Deal Strength3.0/10
INPUTS state 'access_only — affiliate/partner access, no verified public discount' and 'CAP dealStrength at 3'.
- Value for Money5.0/10
Pricing tiers from $0 to $99/month; EDITORIAL SUMMARY positions it as a standard, recognised platform with pricing comparable to peers like Typeform, and notes Qualtrics is 3-5x the price, indicating it is at the category norm.
- Capability8.0/10
EDITORIAL SUMMARY details broad features: deep template library, research-grade logic/randomization/quota, analysis with filters/comparison/significance testing, Audience paid panel, distribution via link/email/embed/SDK/SMS. It is noted for brand trust and methodology, suitable for board-meeting scrutiny, though feels older than newer entrants.
- Time to Value8.0/10
EDITORIAL SUMMARY mentions a free plan and template library for quick start; 'You’re just a prompt away' from LIVE SITE EVIDENCE suggests rapid initiation; building from templates implies usability within hours.
- Trust & Reliability8.0/10
EDITORIAL SUMMARY calls it 'the world's most popular survey platform' and notes brand familiarity and credible methodology for board meetings; part of Momentive; LIVE SITE EVIDENCE shows detailed privacy/cookie compliance. No uptime or review count data, but strong reputation signals.
- Flexibility & Exit5.0/10
Pricing tiers include a free plan; EDITORIAL SUMMARY notes 'Annual billing is heavily discounted versus monthly,' implying standard terms with annual lock-in incentive; no specific evidence on cancellation or data export ease, so scored as standard.
Scored 2026-06-06 · How we score →
About SurveyMonkey
Quick answer: SurveyMonkey is one of the most widely used online survey tools, letting individuals and teams build surveys and forms, collect responses, and analyze results with built-in reporting. It has a free plan with tight limits and paid Individual and Team plans, with team tiers requiring annual billing and a multi-user minimum; confirm current pricing at signup.
- What it is: A survey and form-building platform for feedback, research, and data collection.
- Best for: Teams and researchers who need a familiar, well-supported survey tool with analysis built in.
- Standout: Huge template library, market-research add-ons (Audience), and approachable analytics.
- Pricing: Limited free plan; Individual paid tiers from ~$39/mo; Team plans annual with a 3-user minimum.
- Rivals: Typeform, Google Forms, Jotform.
What is SurveyMonkey?
SurveyMonkey is a veteran online survey platform used by individuals, businesses, and researchers to create surveys and forms, collect responses, and analyze the results. You build a survey from scratch or from one of hundreds of expert-designed templates, distribute it via link, email, embed, or social, and then review responses through built-in charts, filters, and exports. It is one of the most recognized survey brands and is operated under the SurveyMonkey/Momentive umbrella.
Its strengths are familiarity and breadth. The editor is approachable, the template library is extensive across customer feedback, employee engagement, market research, and event registration, and the analysis tools — filtering, cross-tabs, sentiment, and reporting — go beyond bare-bones form tools. For market research specifically, SurveyMonkey Audience lets you buy access to a respondent panel. The main trade-offs are a deliberately limited free plan and team pricing that requires annual commitments with a minimum number of seats.
Key features
Survey & form builder
Drag-and-drop editor with many question types, logic, and branching to build surveys quickly.
Template library
Hundreds of expert-written templates for CX, employee, market research, and event surveys.
Skip logic & piping
Advanced logic, question and answer piping, and randomization for tailored respondent paths.
Analytics & reporting
Filters, cross-tabs, sentiment analysis, and shareable reports with PDF and data exports.
SurveyMonkey Audience
Buy responses from a managed respondent panel for market research at scale (sold separately).
Integrations
Connect to Slack, Salesforce, HubSpot, Teams, and more to route responses into your stack.
SurveyMonkey pricing
SurveyMonkey keeps a free plan, but it is tightly limited — a small cap on questions per survey and a low monthly response limit — so it suits only quick, casual surveys. Individual paid plans start around $39/mo and run up to roughly $119/mo for the top individual tier, unlocking more responses, logic, and exports. Team plans (Advantage and Premier) are billed annually with a multi-user minimum, so the real entry cost is higher than the headline per-seat figure. Extra responses and Audience panel purchases are billed on top. Confirm current limits and pricing at signup.
Free
Tight question/response caps
~$39/mo
Individual entry tier
3 users
Team plan minimum
Add-on
Audience panel & extra responses
SurveyMonkey vs Typeform vs Google Forms
| Tool | Best for | Pricing | Standout |
|---|---|---|---|
| SurveyMonkey | Research & team feedback | Free; paid from ~$39/mo | Templates + Audience panel |
| Typeform | Conversational, branded forms | Free; paid from ~$25/mo | Engaging one-question-at-a-time UX |
| Google Forms | Quick free surveys | Free with Google account | Zero cost, simple, Sheets-native |
✓ Use it if you
- Run regular feedback or research surveys and want templates plus analysis.
- Need advanced logic, cross-tabs, and shareable reports.
- Want the option to buy responses via SurveyMonkey Audience.
✗ Skip it if you
- Only need an occasional simple survey (Google Forms is free).
- Want highly branded, conversational forms (try Typeform).
- Cannot justify annual, multi-seat team pricing.
Is SurveyMonkey worth it?
SurveyMonkey is a dependable, approachable choice with strong templates, solid analytics, and a market-research panel that most rivals lack — for teams running ongoing feedback and research programs it earns its keep. The reservations are price and the free plan: casual users will hit the free limits fast, and team buyers face annual, multi-seat commitments. Compare it against Typeform for branded forms and Google Forms for free basics before committing, which is why we rate it Wait.
Capabilities
- • Drag-and-drop survey and form builder
- • Hundreds of expert-designed templates
- • Skip logic, piping, and question randomization
- • Filters, cross-tabs, and sentiment analysis
- • Shareable reports with PDF and data exports
- • SurveyMonkey Audience respondent panel (add-on)
- • Integrations with Salesforce, HubSpot, Slack, and Teams
- • Multiple distribution options: link, email, embed, and social
What's included
What SaaSTweaks members actually get with SurveyMonkey.
Reach a real audience
Use SurveyMonkey Audience to buy targeted responses when you do not have your own panel, then cross-tab the results.
Measure employee engagement
Send pulse and engagement surveys, apply skip logic, and track sentiment over time to inform people decisions.
How to claim
-
Click claim
Hit the button on this page — opens the partner site in a new tab.
-
Sign up through the partner link
No code needed — the offer applies automatically when you register through our SurveyMonkey link.
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Offer applies automatically
No surcharge to you — verified by the SaaSTweaks Deal Desk, not the vendor.
Frequently asked
Does SurveyMonkey have a free plan?
Yes, but it is limited — a small cap on questions per survey and a low monthly response limit. It works for quick, casual surveys but not for ongoing research at scale.
How much does SurveyMonkey cost?
Individual paid plans start around $39/mo and reach roughly $119/mo for the top individual tier. Team plans (Advantage and Premier) are billed annually with a multi-user minimum; confirm at signup.
What is SurveyMonkey Audience?
Audience is an add-on that lets you buy survey responses from SurveyMonkey's managed respondent panel, useful for market research when you do not have your own audience. It is priced separately.
How does SurveyMonkey compare to Typeform?
Typeform focuses on conversational, highly branded one-question-at-a-time forms, while SurveyMonkey offers broader templates, deeper analytics, and a research panel — better for structured feedback and research programs.
Can I export SurveyMonkey results?
Yes. Paid plans let you export responses and reports in formats like PDF, CSV, and XLS, and connect to tools such as Salesforce, HubSpot, and Slack.
SaaSTweaks members
Ready to claim the SurveyMonkey deal?
What you get Free plan available
Negotiated & verified directly by SaaSTweaks · Verified 2 months ago
Claim SurveyMonkey deal
Opens SurveyMonkey in a new tab — free, no markup
User reviews
What real SurveyMonkey users think — human-moderated. Reviewers may earn SaaSTweaks points for honest reviews; points never depend on the rating.
0.0 / 5
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Ratings across the web
2.9
What people say about SurveyMonkey
across 1,054+ reviews on 1 platforms
Independent ratings aggregated from G2, Capterra and Trustpilot. G2 & Capterra figures reflect recent reviews; see each platform for full, current totals. Not affiliated with these sites.
Reviews on Trustpilot
What people say about SurveyMonkey on Trustpilot
2.9· 1,054 reviews on Trustpilot
Survey Monkey has really tanked
Update: Ian rang me up and was able to get the surprise pause survey running and walk through the issues with the other survey. Great guy. Made. a crappy situation better… Read full review →
Urgent Appeal This issue needs urgent…
Urgent Appeal This issue needs urgent attention. The verification process on the SurveyMonkey Rewards app keeps failing, and I am unable to access my rewards. I’ve tried… Read full review →
Overpriced
The free option is now so limited as to be useless. But pricing is unclear and frankly, overpriced. I want to do a single survey for a charity, expecting a couple of hundred… Read full review →
Reviews shown are published on Trustpilot by their respective authors. SaaSTweaks displays a sample for transparency and does not edit review content; see Trustpilot for the full, current rating.