What is help desk software?

Help desk software is a platform that manages support tickets, customer inquiries, and service requests from a shared inbox. It helps teams assign, prioritize, track, and resolve issues across multiple channels like email, chat, and phone.

What's the difference between help desk and ITSM software?

Help desk tools focus on customer support ticketing, while ITSM (IT Service Management) platforms add internal IT workflows like change management, asset tracking, and incident management. Many modern tools like Jira Service Management bridge both.

How much does help desk software cost?

Pricing is usually per agent per month. Entry-level plans start around $10–$15/agent/month, mid-tier plans run $20–$50, and enterprise plans exceed $100. Free tiers are available from vendors like Freshdesk, Zoho Desk, and HubSpot.

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Help Desk marketplace

Verified deals on the help desk tools real teams actually use.

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LiveAgent

Save 33%

Multi-channel help desk with ticketing, live chat and a built-in call centre for lean support teams that answer everywhere.

33% off every plan with official codes SUMMER-33M (monthly) / SUMMER-33Y (annual) + 30-day free trial, no card

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HelpDesk

14-day free tria

Simple, AI-assisted email ticketing for support teams — from the makers of LiveChat.

14-day free trial (no card) — Essential from $19/agent/mo billed annually

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