Run support@ without a separate help desk
Convert your shared support address into a team inbox with assignment, notes, and SLAs-style tracking, all inside Gmail.
Gmelius
Collaboration
Verified COLLABORATION
Gmelius deal: 7-day free trial (Growth plan) — Meli from $19/user/mo billed annually
Turn Gmail into a shared inbox and light CRM for small teams — assign, automate and track without leaving Gmail.
- Lives inside Gmail
- Visual Kanban boards
- Strong automation
- Fast onboarding
SaaSTweaks Score
54/100Situational★★★★★
Gmelius offers strong Gmail-integrated collaboration features with a quick start, but the deal is a limited trial and pricing requires annual commitment for best value.
- Deal Strength3.0/10
Deal is a 7-day free trial (Growth plan), which is a short, access-only trial; no verified public discount beyond the trial, so capped at 3 per rubric.
- Value for Money5.0/10
Pricing per user from ~$21/mo (Meli) is described as 'Value 7.5' in editorial summary, positioning it around the category norm for shared inbox tools.
- Capability8.0/10
Editorial summary details shared inboxes, shared labels, Kanban boards, automation, templates, AI assist, analytics; broad feature set for turning Gmail into a collaboration workspace with few gaps.
- Time to Value8.0/10
Editorial states 'learning curve is small: people who already know Gmail are mostly ready to go on day one' and 'usable within hours' due to native Gmail integration.
- Trust & Reliability5.0/10
No uptime, SLA, support, security, or review consensus data provided; editorial summary is positive but evidence is thin, so scored conservatively at 5.
- Flexibility & Exit3.0/10
Pricing mentions annual billing is cheaper, implying annual lock-in; no details on cancellation or data export, so scored conservatively based on likely annual commitment.
Scored 2026-07-08 · How we score →
About Gmelius
Quick answer: Gmelius is a Gmail and Google Workspace add-on that adds shared inboxes, shared labels, Kanban boards, and email automation directly inside the inbox your team already uses. It is built for small teams that want help-desk-style collaboration without migrating to a separate ticketing tool. Pricing is per user starting around $21/month on the entry Meli plan, with a 7-day free trial and no permanent free plan.
- What it is: A collaboration layer that turns Gmail into a shared team workspace.
- Best for: Small and mid-size teams running support, sales, or ops out of shared Gmail addresses.
- Standout: You keep working inside native Gmail, no new app to learn.
- Pricing: Per-user from ~$21/mo (Meli); 7-day trial, no free plan.
- Rivals: Front, Hiver, Help Scout.
What is Gmelius?
Gmelius is a Gmail and Google Workspace extension that layers team collaboration features on top of the inbox your team already uses every day. Instead of forwarding emails or buying a separate help-desk platform, you can convert a shared address such as support@ or sales@ into a true shared inbox where teammates assign conversations, leave internal notes, and see who is replying to whom in real time.
Beyond shared inboxes, Gmelius adds shared Gmail labels, visual Kanban boards built from email threads, email templates, sequences, and a rules engine that can auto-assign, auto-tag, or trigger follow-ups. Because it runs inside native Gmail (plus mobile and a Chrome extension), the learning curve is small: people who already know Gmail are mostly ready to go on day one.
Key features
Shared inboxes
Manage support@, info@, or sales@ as a team with assignment, status, and collision detection, so two people do not reply to the same email.
Shared labels and notes
Sync Gmail labels across the team and add private internal notes to any thread without cluttering the customer-facing reply.
Kanban boards
Turn email threads into cards on a visual board to track deals, tickets, or projects without leaving the inbox.
Workflow automation
Build rules that auto-assign, tag, and route conversations, plus drip-style sequences with auto follow-up.
Templates and AI assist
Reusable email templates plus an AI assistant that drafts replies, sorts mail, and helps the team reach inbox zero.
Analytics and tracking
Email open and click tracking plus reporting on response times and team workload to spot bottlenecks.
Gmelius pricing explained
Gmelius is priced per user per month, billed monthly or annually (annual is cheaper). The entry Meli plan starts around $21/month per user (about $19 on annual billing) and centers on the AI assistant. Growth adds unlimited shared inboxes, automation rules, templates, and analytics, while Pro adds CRM integrations, webhooks, and advanced controls. Enterprise is a custom quote with a higher seat minimum. There is a 7-day free trial but no permanent free plan, so confirm the current per-seat price at signup before committing the whole team.
7 days
Free trial (Growth-level access)
~$21
Meli, per user / month
~$33
Growth, per user / month
Custom
Enterprise (50+ seats)
Gmelius vs Hiver vs Front
| Tool | Best for | Pricing | Standout |
|---|---|---|---|
| Gmelius | Gmail teams wanting inboxes plus Kanban and automation | ~$21+/user/mo | Kanban boards built from email |
| Hiver | Pure Gmail shared-inbox help desk | From ~$19/user/mo | Tight, focused help-desk experience |
| Front | Multi-channel teams beyond Gmail | From ~$19/user/mo | Unified inbox across email, SMS, and chat |
✓ Use it if you
- Already run your team on Gmail or Google Workspace
- Want shared inboxes without migrating to a separate help desk
- Like managing email visually with Kanban boards
- Need automation rules and sequences inside the inbox
✗ Skip it if you
- Use Outlook or a non-Google email stack
- Need a true omnichannel inbox spanning chat and SMS
- Want a permanent free plan rather than a 7-day trial
- Run a large support org needing deep ticketing and SLAs
✓ Verified · 2026
Gmelius — Gmail collaboration, no new app
Start the free trial and convert a shared address into a real team inbox with Kanban boards and automation, right inside Gmail.
Get started with Gmelius →Is Gmelius worth it?
For teams whose work already happens in Gmail, Gmelius is an easy yes: it removes the friction of forwarding and CC chains and adds genuine collaboration without forcing anyone to learn a new tool. The trade-offs are that it is Gmail-only, there is no free tier, and very large support operations may eventually outgrow it in favor of a dedicated help desk. For small and mid-size teams running support, sales, or operations out of shared inboxes, though, it delivers strong value for the price.
Capabilities
- • Shared Gmail inboxes with assignment and collision detection
- • Shared labels synced across the team
- • Internal notes on any email thread
- • Kanban boards built from email threads
- • Workflow automation rules and routing
- • Email sequences with auto follow-up
- • Templates plus an AI reply assistant
- • Email tracking and team analytics
What's included
What SaaSTweaks members actually get with Gmelius.
Manage your pipeline visually
Use Kanban boards and sequences to track deals and automate follow-ups straight from incoming email.
Coordinate shared mailboxes
Give ops and back-office teams collision-free shared inboxes with automation so nothing falls through the cracks.
How to claim
-
Click claim
Hit the button on this page — opens the partner site in a new tab.
-
Sign up through the partner link
No code needed — the offer applies automatically when you register through our Gmelius link.
-
Offer applies automatically
No surcharge to you — verified by the SaaSTweaks Deal Desk, not the vendor.
Frequently asked
Does Gmelius have a free plan?
No. Gmelius offers a 7-day free trial with access to Growth-level features, but there is no permanent free plan. After the trial you choose a paid per-user plan.
How much does Gmelius cost?
Plans are per user per month: roughly $21 for Meli, $33 for Growth, and $50 for Pro on monthly billing, with discounts on annual plans. Enterprise is a custom quote. Confirm current pricing at signup.
Does Gmelius work with Outlook?
No. Gmelius is built specifically for Gmail and Google Workspace. If you use Outlook or Microsoft 365, look at alternatives like Front or Help Scout instead.
What does Gmelius do that plain Gmail cannot?
It adds true shared inboxes with assignment and collision detection, shared labels, internal notes, Kanban boards built from email, automation rules, sequences, and team analytics, all inside Gmail.
Is Gmelius a CRM or a help desk?
It is a collaboration layer that can act like a lightweight help desk and integrate with CRMs. It is best for shared-inbox collaboration rather than as a full standalone CRM or enterprise ticketing system.
SaaSTweaks members
Ready to claim the Gmelius deal?
What you get 7-day free trial (Growth plan) — Meli from $19/user/mo billed annually
Negotiated & verified directly by SaaSTweaks · Verified Today
Claim Gmelius deal
Opens Gmelius in a new tab — free, no markup
User reviews
What real Gmelius users think — human-moderated. Reviewers may earn SaaSTweaks points for honest reviews; points never depend on the rating.
0.0 / 5
0 reviews
No reviews yet — be the first to share your experience.
Share your experience
Reviews go through quick moderation before publishing. Real experiences only. Members earn 100 SaaSTweaks points per approved review (+50 for a detailed one) — sign in first to earn. Points are awarded for any honest review, never for a particular rating.