vs Freshdesk vs GetScreen.me
Customer Support Freshdesk wins overall
Freshdesk edges ahead with a SaaSTweaks Score of 65/100 vs GetScreen.me's 60/100, so it's our default customer support pick for most teams. A highly capable, cost-effective omnichannel helpdesk with rapid setup, though the current offer lacks a substantive public discou Where Freshdesk leads is capability; GetScreen.me, scoring 60/100, is the stronger choice when specific use cases is your priority — A cost-effective, browser-first remote desktop tool ideal for quick support, though heavy enterprise users may need more robust al Both are verified, real deals; the right pick comes down to which pillars below matter most for your team.
The verdict
Freshdesk edges ahead with a SaaSTweaks Score of 65/100 vs GetScreen.me's 60/100, so it's our default customer support pick for most teams. A highly capable, cost-effective omnichannel helpdesk with rapid setup, though the current offer lacks a substantive public discou Where Freshdesk leads is capability; GetScreen.me, scoring 60/100, is the stronger choice when specific use cases is your priority — A cost-effective, browser-first remote desktop tool ideal for quick support, though heavy enterprise users may need more robust al Both are verified, real deals; the right pick comes down to which pillars below matter most for your team.
Feature by feature
7 points of difference, taken from each vendor's published plans.
| Freshdesk | GetScreen.me | |
|---|---|---|
| SaaSTweaks Score | Freshdesk 65/100 | GetScreen.me 60/100 |
| Deal strength | Freshdesk 3.0/10 | GetScreen.me 3.0/10 |
| Value for money | Freshdesk 8.0/10 | GetScreen.me 8.0/10 |
| Capability | Freshdesk 8.0/10 | GetScreen.me 7.0/10 |
| Time to value | Freshdesk 8.0/10 | GetScreen.me 8.0/10 |
| Trust & reliability | Freshdesk 8.0/10 | GetScreen.me 5.0/10 |
| Flexibility & exit | Freshdesk 5.0/10 | GetScreen.me 5.0/10 |
What each one actually costs
Published rates at the time we checked. Confirm at checkout — vendors re-cut plans often.
| Plan | Freshdesk | GetScreen.me | Notes |
|---|---|---|---|
| Entry price | $19/mo | Custom | |
| Free plan | Yes | Yes | |
| The deal | — | Free plan; paid from ~$8/mo |
Which one is right for you?
Pick Freshdesk if
- Capability matters most to you: Freshdesk scores 8.0/10 vs GetScreen.me's 7.0/10. Editorial details omnichannel ticketing (email, chat, phone, social), Freddy AI, workflow automations, knowledge base, 1000+ app i
- Trust & reliability matters most to you: Freshdesk scores 8.0/10 vs GetScreen.me's 5.0/10. Editorial notes 60,000+ businesses, public company (Freshworks NASDAQ:FRSH), trusted by brands like Bridgestone, Honda; pricing pa
Pick GetScreen.me if
- Deal strength matters most to you: GetScreen.me scores 3.0/10 vs Freshdesk's 3.0/10. Free plan and paid tiers from ~$8/mo are standard public offerings; no verified exclusive discount or coupon is present.
- Value for money matters most to you: GetScreen.me scores 8.0/10 vs Freshdesk's 8.0/10. Paid plans start at ~$8/month, which is dramatically less than rivals like TeamViewer (~$25+/mo) and AnyDesk (~$15/mo), offering s
- Capability matters most to you: GetScreen.me scores 7.0/10 vs Freshdesk's 8.0/10. Provides agentless browser access, unattended access, file transfer, chat, integrations, team management, and security features; e
- Time to value matters most to you: GetScreen.me scores 8.0/10 vs Freshdesk's 8.0/10. No-install browser access via a link enables connections within minutes; lightweight agent for unattended access also simplifies s
Moving from one to the other
The migration cost is part of the price. Here is what it actually involves.
Freshdesk vs GetScreen.me FAQ
The questions people actually ask before switching.
Ask us something elseIt depends on your priorities. Overall, Freshdesk scores 65/100 versus GetScreen.me's 60/100 on the SaaSTweaks benchmark, so Freshdesk is our default pick. That said, GetScreen.me is the better choice when specific use cases matters more to you. Both are scored across the same six pillars below.
Freshdesk starts at $19/mo and GetScreen.me at Custom on their entry paid tiers. Factor in each verified deal too: Freshdesk — see deal page; GetScreen.me — Free plan; paid from ~$8/mo. The cheaper option depends on your seat count and which plan you need.
On deal strength specifically, Freshdesk scores 3.0/10 and GetScreen.me scores 3.0/10. INPUTS state 'access_only — affiliate/partner access, no verified public discount' and 'SAVINGS CLAIM: none', capping dealStrength See each deal page for the live offer and terms.
Yes. Before migrating, check each tool's data export and onboarding — most customer support tools support CSV or API export. Freshdesk scores 5.0/10 on flexibility & exit and GetScreen.me 5.0/10, which is a good proxy for how painless switching will be.
Each tool earns a 0–100 SaaSTweaks Score weighted across six pillars: deal strength, value for money, capability, time to value, trust & reliability, and flexibility & exit. The ranking here is strictly by score — never by commission. See our methodology at /how-we-score.